'wrong pin' after typing correct pin, and boot loop

Swapan Giri

It happened twice, that my phone nokia 5.1 plus 2018 india variant refused to respond to unlock the phone with fingerprint . Not even 'can't recognise'. Then went for pin, even after giving correct pin the phone told me it was wrong 'please enter pin after device restarts'. The message was  something like that.Tried to restart but it then went to boot loop, showing the 'nokia' logo with changing the  brightness of the screen. Did a hard reset with power button+volume up holding for 20 seconds and it actually worked.Now I am stuck in a position where I can't use a screen lock or fingerprint. I don't know what to do. Is it a bug that is meant to be fixed or am I wrong somewhere?

madbilly

I suggest you contact support directly https://www.nokia.com/en_int/phones/support

Yashwanth sahani

Have the same problem any solutions for that

singhnsk

Try performing a factory reset