volume down key is not working!!

Since yesterday my phones volume down button is not working.I don't know whether its a problem of software or not.At gym i  connected one cable of a 2.1 audio s…

volume down key is not working!!

pechu pechu
 /  edited December 2017

Since yesterday my phones volume down button is not working.I don't know whether its a problem of software or not.At gym i  connected one cable of a 2.1 audio system in my nokia 8.After that i am noticing this problem.Volume up button is working perfectly.Am on nokia 8 ,Oreo update ?What should i do ? 


  • Hi,

    tried to rebuild your set-up and connected my phone via cable to a 2.1 system.
    I have two player installed including Google Play Music, both work fine and volume down works.
    What happens if you push the button? And what happens if you do volume up?
    On lock screen nothin should be visible but if you unlock you should see some action.

    Mine is showing the media volume and I can tap on it and adjust volume this way.
    Does this work for you?

  • pechu pechu

    hii,i dont know why,but volume down is not working.the same as yours means if i pressed volume down in a locked screen ,nothing will  happen.but in an unlocked screen it shows media volume level.mine is not working if i pressed volume down key and also i cant able to take screen shot by pressing the combined keys (volume down+power) it shows power off , restart option literally means that volume down is not functional  

  • Bernd Marutschke Bernd Marutschke
     /  edited December 2017


    so this sounds like a hardware issue :-(

  • pechu pechu

    hmm...nyway will take care of it..thanks for your feedback :)

  • I have the same issue, volume button stopped working on and off until it went completely dead.
    Emailed Nokia who said it's probably needs a software update or return it to store.
    Paid £500 for this phone for work use, I can't wait 2 weeks for a store repair.
    Also had problems with loud speaker not working on calls.
  • Anyone had any joy with resolving this? Mine's the same - volume keys (initially just volume-up but now volume-down too) do nothing in any situation. Clearly a hardware issue, but according to the support/warranty page, not covered by the 'limited manufactures warranty'!

  • user1511850279486 user1511850279486
     /  edited October 3
    I ended up taking my phone back to Carphone warehouse where I bought it. They sent it back to Nokia. Who ended up replacing the whole phone for a brand new one sealed in the box.
    I know it's not much help, but depending on how long you've had it, you can try the same thing.
    The guy in the shop,just marked it down as software issue (which I did start to have trouble with,it kept rebooting by it self,then saying no sim).
    He said it doesn't matter what they send it back for(fault they register it as), they test the whole phone for functionality.
  • pechu pechu
     /  edited October 3

    @Genericnickname, Send it to care. I did the same thing and they replaced my main board & reverted. It's a manufacturing defect. So for sure, it comes under warranty.

  • Genericnickname Genericnickname
     /  edited October 3
    Thanks both - the challenge is what to select on the 'online repair service'. There's no option for a fundamental hardware fault, that I can see! Guess I'll try the software one if they don't come back with any suggestions - I've been trying to get a useful answer out of them for weeks.

    Unfortunately purchased online, so whilst I can (and will, if it comes to that) go to them, their default position is the usual 'speak to the manufacturer'.
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