Hi @Andrutzu, thanks for sharing your experiences, it's very useful for us to know how many Nokia 8s get this fault and how HMD address the issue.Fingers…
Hi @Andrutzu, is the warranty policy for Nokia phones in your country better than the competition? I agree that I would prefer that they fixed the fault rather than just give another phone, but some people might actually prefer a new phone! You got the TA-1004 which I think is dual SIM so some people might prefer that. I read that someone else got given the 6GB/128GB version as a replacement and someone else got an 8.1 as a replacement. Personally I think that if my phone fails within the warranty period I will send it in with a list of phones I would like as a replacement, in order of preference! Cheers
So, how I see it, many of the the problems here are problems of newer Nokia 8's, especially the TA-1004. My Nokia 8, a TA-1012, bought in Octobre 2017, works without one of this problems
vipin kumar Singh said:
i solved this problemafter putting my phone nokia 8 in to freezer for the approx 10 minutein a thin plastic baghalf screen problem solved
Hi @Artur Nadolny, well depending on the laws in your country you could be correct. In France, any defects hidden at the time of purchase have the be repaired by the manufacturer even beyond the warranty date. I believe there's a similar law in the UK and other European countries too.
But the reason that HMD don't is obvious - they don't want to spend the money. In fact, warranties on sold devices must be one of their biggest liabilities.
If your phone is out of warranty and you can't get it repaired for a reasonable price then all I can suggest is getting another phone, transferring all of your data (try chromecast or miracast to TV to still be able to use the phone to do this as it will still show all the display), resetting this old phone and selling it for parts on Ebay or similar.
If it an offical screen you are waiting for you will be waiting forever, there isnt any.
I got the same problem. The phone went at the end of November in Hungary for warranty fixes and now it's Dec 24th and they still waiting for parts. I've pinged three times the live support service for inquiries, nothing besides standard answers. Now i don't know where else can i escalate my problem.
One of the live chat operators actually insisted that such cases are taking about 18 days to be fixed. That happened long time ago.
There isn't any official Nokia 8 screens left and there hasn't been for some time, April 23rd when mine packed in and there wasn't any official screens available even then (link to thread to show date https://community.phones.nokia.com/discussion/46869/and-then-suddenly-this-happened/p1 )
can make sense but why does the customer has to go through this kind of stuff, IMHO having to honor a warranty contract is legally binding for HMD. I also wonder if they will update my warranty with the number of days my device stayed in warranty. Now i am digging for some upper echelon where i can fill my complains. it's too bad since the device is nice but the customer in need of assistance is mistreated so bad
Hi @Nick Sercaianu the difference is that @MrBelter took his phone back to the point-of-sale I think, whereas you used the online repair request tool set up by HMD, so you didn't request repair from the same people, although the result should be the same.
I don't know what to suggest except shouting loudly and threatening to take them to court to get your phone, a replacement or your money back - 6 weeks is too long to reasonably wait.
Maybe you can message of the forum admins directly, although you should know they are in a completely different part of HMD Global's organisation from the technical support team.
Please tell us how you get on.
@madbilly i sent my phone back to where i bought it from and they then sent it back to an HMD authorised repair service who could not fix it due to a lack of screens.
Hi @madbilly , @admin . I guess i should have do that. At least the local retailer has a 1 month waiting policy then refund / other device . But I've trusted Nokia / HMD instead... I do my best not to shout at the support people because...I know their reach inside the organisation (for which they may be just contractors) is limited. These being said, the court part may actually be a solution. It's January already and the device is still off. As far as i know this can be even interpreted as theft.
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