Finger print scanner not working

Even in the settings of security,there is no option for finger print scanner. What happened?

Finger print scanner not working

Even in the settings of security,there is no option for finger print scanner. What happened?

Comments

  • I'm also facing a very similar problem. There is an option for fingerprints in my phone, but gives an error when I try adding my fingerprints. It has started doing so since Monday.
  • Here the same. Scanner is not working, tried to remove all saved fingerprints, and now I cannot add new ones. Android tells me to put the fiber email in the middle of the scanner, but nothing happens...

    Hardware defect or software bug here?
  • It's a software bug

  • So how do we fix this  ?  This phone has many problems. More than any I bought before at half the price. Turns off during playing music, "encounters faults" in android auto and shuts down car radio, no "never" option in shut  down after etc, won't recognise any finger print contact and now there is no fingerprint option in settings. Gone. Not even mentioned. Came back for a while, then went again after update. Nothing about fingerprints anywhere.  I now have to type in a pin everytime. Really annoying. There's a book published sometime ago bought for me : Is it me or is everything s**t now days. Does Nokia look at these pages ?


  • jdi000 jdi000
    ✭✭  / 
    IMACARDIE said:
    So how do we fix this  ?  This phone has many problems. More than any I bought before at half the price. Turns off during playing music, "encounters faults" in android auto and shuts down car radio, no "never" option in shut  down after etc, won't recognise any finger print contact and now there is no fingerprint option in settings. Gone. Not even mentioned. Came back for a while, then went again after update. Nothing about fingerprints anywhere.  I now have to type in a pin everytime. Really annoying. There's a book published sometime ago bought for me : Is it me or is everything s**t now days. Does Nokia look at these pages ?


    One option you have is to backup all your files and factory reset the phone do not restore but add apps back manually.


    -jason
  • my fingerprint not working plzz help
  • Yep, thanks Jason, I did this a couple of times but it disappeared again after Google security update few days ago.  Strangely it has been working, stopped working, gone to settings and no f print option, then was working again days later.  No logic there then.
    Android/Nokia conflict ?

  • IMACARDIE said:
    So how do we fix this  ?  This phone has many problems. More than any I bought before at half the price. Turns off during playing music, "encounters faults" in android auto and shuts down car radio, no "never" option in shut  down after etc, won't recognise any finger print contact and now there is no fingerprint option in settings. Gone. Not even mentioned. Came back for a while, then went again after update. Nothing about fingerprints anywhere.  I now have to type in a pin everytime. Really annoying. There's a book published sometime ago bought for me : Is it me or is everything s**t now days. Does Nokia look at these pages ?


    I'm not facing any such problems on the 6.1. The only issue I'm facing is the fingerprint scanner not working and that too after the latest update. It is a software bug which will soon be fixed. You might have purchased the phone online as you're facing that many problems.
  • Gururaja sk Gururaja sk
    ✭✭  / 
    Fingerprint not working 
  • I'm using Nokia 9 and I've had fingerprint reading issues since moving into Android 9. When will this be fixed? UK.
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