HDR mode is gray when I use camera

Can someone please help me with this? I have no idea why my phone camera doesn't allow hdr

HDR mode is gray when I use camera

stve stve
 / 
Can someone please help me with this? I have no idea why my phone camera doesn't allow hdr

Comments

  • megan megan
    Staff member  / 
    Hello @stve,

    Sorry to hear that you are experiencing this problem with your device.
    If the camera is on "Manual" you are not able to use the HDR mode. 
    If you have the same issue when the camera is not on Manual please try the following steps:

    1. Close all apps opened in the background.
    2. Open Settings -> Apps & Notifications -> All apps -> Camera app -> Force stop & Disable.
    3. Open Settings -> Apps & Notifications -> All apps -> Camera app -> Storage -> Clear cache and Clear data.
    4. Restart the device.
    5. Open Settings -> Apps & Notifications -> All apps -> Camera app -> Enable. Then exit.
    6. Open Camera app -> Tap on 3 lines in the top left corner of the screen -> Settings -> Reset settings.

    If these steps do not work, please contact our live technical support from the Nokia support application on your Nokia smartphone or from your PC, at: https://www.nokia.com/en_int/phones/support#contact-us.

    Hope that this helps,
    Megan
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