Nokia 6 - using data even with data off

Hello everyone Iam new here, so i hope iam writing into correct thread.

Nokia 6 - using data even with data off

Hello everyone
Iam new here, so i hope iam writing into correct thread.

I have Nokia 6 Dual SIM, and i have this issue. Iam getting SMS from my provider that i used some data and he will charge me some money, so i can use some amount of data for that day.
Thing is, i have turned off the mobile data for both SIM cards. It happens to me without difference, if iam on WiFi or not.
After i receive the SMS, i see in the settings that there is 3KB transfered from the mobile data.
When i check what it was i see this: "com.qti.service.colorservice"
In fact, when i check my connections and how much data it used, there is 0 for both SIM cards, but when i open one, i suddenly see there is the 3KB.
It happens to me everyday.

I have latest updates.
Provider O2 CZ.

Thanks for help
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Comments

  • Might be more of a carrier issue not the phone, I'd call them and dispute it
  • how is this a carrier issue? on any other phone it works perfectly, no data -> no SMS about used data.. if i turn off the data, and it clearly says it used the data, and it even show me which app it used.. its clearly a phone issue, it also happens on SIM from different provider


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