Absolutely awful customer service

So pre ordered the 7.1 beginning of October and at the time there was free wireless headphones.

Absolutely awful customer service

So pre ordered the 7.1 beginning of October and at the time there was free wireless headphones. Phone doesn't get shipped when was meant to not notified that not going to be shipped until 2 weeks after. We phone was sent received delivery open box the is a Nokia 6 and no headphones. emai takes 24 hrs to get a reply. Won't be getting the headphones as offer isn't in anymore kept being asked if had preorderd them obviously I couldn't as was free. Took 6 days to get a label to send back and now it's been 7 days and no refund. Chat support I really don't see the point they direct you back to email and these are all scripted emails back. Absolute joke .
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