MMS works when sending to one recipient but not to two or more

If I want to send a photo or audio file to more than one person (as a mass message, not a group message) I get the message “To send this message, go to settings and change your group messaging setting to ‘group MMS’.

MMS works when sending to one recipient but not to two or more

System System
✭✭✭  /  edited January 2018
If I want to send a photo or audio file to more than one person (as a mass message, not a group message) I get the message “To send this message, go to settings and change your group messaging setting to ‘group MMS’. The message won’t send.

But I don’t have that option in my settings for the android message app.

Can anybody help me with this, Nokia 8 on the Telstra network in Australia.

Comments

  • shamuscg shamuscg
    ✭✭  / 

    I have this same problem and I'm with Optus. Nokia can you please let us know how we can fix this??

  • I think it's an issue with both Australian carriers and Android Messenger. I don't think Australian carriers can do group messages. If I remove my Sim card I get the group message option in settings. Once I put it back in, the option vanishes.

    This is of little use to me, obviously.

    Iam using textra for messages now, I have selected mass text on the group msgs setting, and it works fine.
  • I m in Australia with Optus the using pixel phone and group messaging option is available. However my other phone Nokia 8 same sim card the option is not present...

    Any idea here?

    Thx you
  • I have the same problem with the Nokia 6. Email help desk not helpful. There is NO option under the advanced settings for group MMS. My previous Nokia (Windows) could do this. Most frustrating.
  • terminusaquo terminusaquo
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    I take it you've been into the messaging settings > Advanced and told it to send a group MMS as opposed to an SMS to all members of the group?

  • As mentioned, there is no option to send to a group, under the advanced setting, tho that little puece of advice appears at the bottom of the screen.
    Five days ago Nokia email helpdesk asked for all sorts of running systems etc and gave the same advice. Haven't heard from them since, even tho i included a screenshot of the settings.
  • terminusaquo terminusaquo
    ✭✭✭  / 

    I wonder if it's a country restriction as my messaging app is set to UK so that may be why I have the Advanced settings.

  • Thanks for your help Terminusaquo. I've downloaded Textra which does group mms. My previous Nokia, running Windows, worked much better. Maybe Australia is somehow behind the baseline with this phone.
  • It works in Norway with Telenor(carrier). I’ve just returned from Spain where i had the same issues that you explain (dont remember the carrier)
  • Very weird. An extended April 1st joke?
    I have deleted the app and installed Textra - all good.
  • MrBelter MrBelter
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    MMS has always been unreliable on any android phone i have owned, thank the lord for Whatsapp that's all i can say given the UK network charges for MMS are now stupid high.

  • Poppy Col Poppy Col
    ✭✭  / 
    G'day,
    I have the same issue, I also get the “To send this message, go to settings and change your group messaging setting to ‘group MMS’ alert when trying to send a message to multiple contacts. As with others, the option to change my group messaging setting is not visible where it should be.
    Nokia 8 Sirocco (TA-1005).
    I am on Telstra in Australia.
    Has this ever been resolved?
    Do NOKIA actually take these community posts seriously.
  • user389 user389
    ✭✭✭✭  / 
    Nokia don't participate in this forum. HMD Global, maybe, but not the Nokia Networks people, they are busy preparing the 5G infrastructure for network providers.
    Anyway, issues with Google Messages are for Google to fix:
    https://support.google.com/messages/community?hl=en

    It will be less time consuming to install the Textra app as suggested by others. It's an affordable purchase to disable its (rare) ads. It can be set as standard for text messages, and Google Messages can be disabled (as soon another sms/mms app is installed).

    Textra did not pick up all of the existing messages when I tried it a few weeks ago, so take care if old conversations are important to you?

    -- 
    Hans
  • Poppy Col Poppy Col
    ✭✭  / 
    G'day
    Thanks for the reply.
    HMD Global, of course. Nokia in name only............, sort of.
    I am aware of Nokia Networks, having been in the industry for the last 40 years.
    Thanks for the link to Google support. It confirms what i was suspicious of all along.
    The Group Messaging issue is due to the individuals SIM card not necessarily having the service number on it.


  • Poppy Col Poppy Col
    ✭✭  / 

    G’day,

                   Just an update on this issue (Group MMS ), with my NOKIA 8 Sirocco.

    It appears there was a silent upgrade, either by my carrier, Telstra. Or HMD or Google. But I now have VoLTE, which was another issue I had with this phone, and the Group Messaging function is now operational.

    It happened two days ago as I was about to make a call. I noticed a new icon in the top right hand corner. It was the VoLTE icon.

    I then checked if the Group Messaging setting was available, just out of interest, and it was.

    So both issues resolved, but I don’t know how or by who.

     I now have the phone I hoped for when I bought it.

    Cheers

    Colm


  • user389 user389
    ✭✭✭✭  / 

    Thanks for the follow-up.

    Regarding the lack of official participation in this user forum, other vendors are no better. Technical questions often remain ignored or is referred to more official support channels.

    In a case like this the reply from an official support channel would be something like 'We are constantly working with the network providers to improve our products and services'.

    I'm glad it was true this time 😀

    Cheers,

    Hans

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