i had recently purchased a nokia 6 handset on amazon and to my surprise, this phone did not support voice over lte feature (volte).
i had recently purchased a nokia 6 handset on amazon and to my surprise, this phone did not support voice over lte feature (volte). so i checked with the customer care and they asked me to reset the phone after a few troubleshooting steps. after performing a reset, i called them up again and had to explain all that i had done so far. but the representative asked me to perform the same set of steps again, like an "automated machine". no wonder, that did not help. finally, i visited an authorized service center and they had no clue about this phone. they were like "when did such a thing come in the market. we cannot help you. you better return the phone on amazon." i felt if i did a mistake by buying this phone. over the next two days, i called them up again and again till i could convince one of them that my phone does not support that feature. and he arranged for a pickup. a day later, a blue dart courier guy collected my phone. i called the customer care for a fifth time to check the status of my phone. and they have no clue about the phone. but at least they are assuring that the issue will be resolved. i hope this will be done soon. although they did not specify how long it might take.
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