Blank Screen Problem

Hi guys, So about a week ago, I updated my Nokia 8 to Oreo 8.1 beta. Once I did this, the next day my phone screen began to flicker every 10 seconds or so.

Blank Screen Problem

Hi guys,


So about a week ago, I updated my Nokia 8 to Oreo 8.1 beta. Once I did this, the next day my phone screen began to flicker every 10 seconds or so. A little time later, parts of the screen started to freeze, and eventually the phone screen went completely blank. 

I took the phone to the service center where they told me it's a problem with the phone display, since there are scratches on it. They told me I cannot avail the warranty on the phone because of physical damage.I was told that I will have to get the display changed for a sum of around Rs 6000 or so. 


If a few minor scratches can cause such a serious problem to a Flagship Phone from a company, I think there is something really wrong. 

On asking the cause for the problem, I was given this response: "It is an electronic product. Hence we cannot say for sure."

I paid a lot of money for this electronic product, and I want a better and more satisfying answer to my question. 


I think this is a problem the software update is causing, because only once I updated the software, did this problem arise. 


There is no way the scratches on the display have caused this issue, because my phone has had these scratches for 2 months now, and it was working perfectly fine until the software update.  


I have called the Nokia customer care, I have tried their live customer chat as well. But none of these helped resolve this problem. 
I am putting my problem out on this forum, looking for a solution to this problem, and hopefully help anybody else who is experiencing the same problems. 


I had bought this phone trusting the brand of Nokia, but I feel I may have made a mistake this time. 

If anybody has had this same problem, and found a solution, please help me out, it is much appreciated.

Comments

  • alexkay alexkay
    ✭✭  / 
    I don't have this problem with Oreo 8.1 beta. Does the problem persist after you rollback to Oreo 8.0 ?
  • I rolled it back to Oreo 8.0 initially, and the screen worked fine for a few hours. But soon after it was back to the initial condition and then eventually the screen went completely blank. 

  • alexkay alexkay
    ✭✭  / 

    In case you don't have an app installed which changes screen brightness to a low or near zero value, I don't have any other ideas.

    E.g. Tasker is one of these apps, but Tasker has a default precaution setting to avoid such low values.

  • Hi there. I'm afraid to say that this sounds like it your problem could be the same hardware as the one reported here: https://community.phones.nokia.com/support/discussions/topics/7000012764 and which several users are suffering with, and which Nokia seem to be completely ignoring. The timing (just after the update) might just be coincidence.

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