Video sound problem with Nokia 6

Anyone have same problem as I with video sound? My phone has been 5 times at service, swapped two times, but same problem continues.

Video sound problem with Nokia 6

Anyone have same problem as I with video sound? My phone has been 5 times at service, swapped two times, but same problem continues. Here is a link to video, video taken 3.12.2018. Problem with recording or playback with my phone?? There was no background noice when I took this video. All souds you hear came when I recorded video.



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Comments

  • user389 user389
    ✭✭✭✭  / 
    First turn off Dolby surround in the sound settings, it amplifies everything too much during playback. The audio in videos on Nokia 6 is not top class, but the noise in your videos is not that bad when viewed on my PC.

    The Open Camera app by Mark Harman can use an external microphone when recording video. It gives good results on my Nokia 6 with an affordable wired headset with mic. The app has several other useful features for both photos and videos. It can use Camera2 API and Storage Access Framework (toggle on to save photos and videos to SD memory card) - so I suggest give it a try?
    Please note, Nokia 6 can't record in stereo reliably, despite the option in the app (it will apply heavy noise reduction after some seconds). Set it to mono to avoid trouble.

    --
    Hans
  • Only I have this problem? With two phones, original and swapped/totally new. How lucky I am.
  • have same problem
  • AdK 6.1 AdK 6.1
     / 
    I have the same problem with my Nokia 6.1. I bought it one month ago and when I use video recording there a strange sound in the background. I don't know what to do with it
  • user389 said:
    First turn off Dolby surround in the sound settings, it amplifies everything too much during playback. The audio in videos on Nokia 6 is not top class, but the noise in your videos is not that bad when viewed on my PC.

    The Open Camera app by Mark Harman can use an external microphone when recording video. It gives good results on my Nokia 6 with an affordable wired headset with mic. The app has several other useful features for both photos and videos. It can use Camera2 API and Storage Access Framework (toggle on to save photos and videos to SD memory card) - so I suggest give it a try?
    Please note, Nokia 6 can't record in stereo reliably, despite the option in the app (it will apply heavy noise reduction after some seconds). Set it to mono to avoid trouble.

    --
    Hans
    Hi

    You can imagine that I have made all possible things,also what you suggested. Nokia Care team asked me to do those before sending my phone to service. It seems all Nokia 6 phones are same, my original and swapped at least. When I watch and listen the video on my PC, noise is clearly to be heard.
  • Abdurrahman Zain Abdurrahman Zain
    ✭✭  / 
    I also have this problem
  • M79 M79
    ✭✭  / 
    Manne10 said:
    Only I have this problem? With two phones, original and swapped/totally new. How lucky I am.

    Did you fix this ?
  • arnošt arnošt
     /  edited July 4
    Please heeelp. Same here with Nokia 5. Microphone change did not solve the problem 
  • Norway Norway
    ✭✭  / 
    Same here on Nokia 5! Did you see the two videos of the problem in this post? https://community.phones.nokia.com/discussion/48418/help-wanted
    I think the "noise cancelling" feature is broken, so this is a software problem. The store won't refund or swap my phone unless they first "have a look at it". Not only once, but three times! But sending my phone back is not an option for me as the only "fix" they have is to downgrade to Oreo. Problem returns once you upgrade to Pie phone again. Wish someone could do some coding magic..
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