Bug Report: Nokia 6 w/ Oreo 8.0 killing music playing apps

After the Oreo 8.0.0 update I cannot listen anymore to music for more than 30 or 60 minutes, because suddenly the music player app is killed.

Bug Report: Nokia 6 w/ Oreo 8.0 killing music playing apps

System System
 /  edited March 29

After the Oreo 8.0.0 update I cannot listen anymore to music for more than 30 or 60 minutes, because suddenly the music player app is killed. Tested with the PowerAmp and AIMP music apps.  This is very annoying.  Tried every solution I found on the internet: ex. soft reset, putting Battery optimisation to "Not Optimised" than soft reset, reinstalling the apps but to no avail.



Comments

  • I forgot to mention, restarting Android doesn't help either.



  • user1510328059069 user1510328059069
     /  edited February 26
    do you have chinese variant if yes then same happened to me ! killing apps after some working in the background for some time .
    switched to ta-1003 now its better
  • Unknown
     /  edited February 26

    I am in Europe and have the global variant TA-1021. But I have the same issue you have ie. background apps killed by the system after some time ...

  • Unknown
     /  edited February 20
    Since people complaining about this I tried too, well played for couple of hours without a problem. But this Dolby thing, doesn't look like it's doing it supposed to do.

    Model -TA-1021
    Build - 00WW_5_22A
  • Also seems good for me, TA-1025 00WW_5_22A. Tried playing music in Spotify and Pi Music Player for hours. Background Activity Cleaner was enabled, but the both apps were in the white list. Can you try to disable Background Activity Cleaner entirely?

  • Still the same issue with Background Activity Cleaner  enalled/disabled.  Tried Pi Music Player but was also killed after an hour approximately.  Unbelievable, what application or process has the rights to kill a music player in the middle of a song ?



  • Unknown
     /  edited March 2

    Yes - suffering from this issue as well. It's got to be some sort of battery saving feature gone awry. It only happens if you don't touch the phone for 30 - 60 minutes while a music app is playing (such as Spotify).


    It's -extremely- frustrating. I run into this 2-3 times a day; at the gym, out on a run and even around the house. This never happened in Android 7.1, and it never happened with Oreo Beta. Only the official 8.0.0 brought this forward (I use, and have used, the phone in the exact same way for the past several months).


    This is easily the most annoying feature my phone has ever made me deal with. If it were possible to roll back to Android 7.1 I would do that in a heartbeat, and I'm already looking forward to replacing my Nokia 6 with another phone.


    I guess this is one of the downsides of getting updates too fast for HMD to bother testing them well enough.

  • Einherjer Einherjer
     /  edited February 26
    I had this issue today in the Bathroom. After about 30 minutes the music stoped in the middle of a song. My music app is Aimp. Very frustrating this Oreo Update... Loudness Sound bug and this one here... I hope we get an update with bug-fixes soon!
  • nCogNeato nCogNeato
     /  edited February 26

    Location: United States

    Model: TA-1025 

    Android version: 8.0.0 

    Android security patch level: February 1, 2018


    I'm having the same issue with Spotify and Podcast Addict.  


    Audio cuts off after 30-60 minutes of inactivity (screen off).


    May possibly be related to the new "[app name] is running in the background" notification in Oreo.


    May possibly be related to the audio volume issue reported at https://community.phones.nokia.com/support/discussions/topics/7000016253/


  • It seems a widespread issue since Android 7.0 when Background Activity Cleaner was introduced. Just google about "background activity cleaner kills whitelisted apps". Wonder if wiping cache partition off would help?

  • Next update required with 3 things oreo 8.0 india.TA - 1021.1. caller auto answer is not there with eyerphone plus listening music. 2. Storage cache clear is not there as a cleaner. 3. Some apps are Apps are killed after some time. I hope will get soon in next update if it's really they understand this msg.
  •  The same thing is happening to me, with multiple apps. "EBT Music Player" and "PowerAmp".

  •  This is a very serious issue. I will probably return the phone to amazon if I have no assurance that this bug will be fixed in a timely fashion.


    Does anyone from Nokia want to comment on this?

  • This bug is a real PITA, I tried everything but to no avail ...  I just heard from someone with a Nokia 8 using Orea 8.1 having the same issue.

    Also someone in the Nokia 6 Betalabs reported the same issue:

    https://community.phones.nokia.com/support/discussions/topics/7000017345

    It looks like this issue will linger on for some time ... :(



  • BTW, factory reset and clearing cache of Battery Protection App and Music Player doesn't help either.

  • Running Android 8.0.0/2018-feb-01 on TA-1021 (Nokia 6). I have similar issue listening to audio via spotify, vlc etc. via bluetooth, jack and speakers, that it stops/crashes silently after 30-60 minutes of passive usage.


    Here is a log of what appears to be causing a recent crash:


     

    02-26 10:52:33.243  4190  4190 D BluetoothPowerCalculator: Bluetooth active: time=5740710 power=2.61
    02-26 10:52:33.260 2164 26262 I bt_a2dp_hw: out_get_format: format 0x1
    02-26 10:52:33.260 2164 26262 I bt_a2dp_hw: out_get_channels: channels 0x3
    02-26 10:52:33.261 2164 26262 I bt_a2dp_hw: out_get_format: format 0x1
    02-26 10:52:33.261 2164 26262 I bt_a2dp_hw: out_get_channels: channels 0x3
    02-26 10:52:33.269 4190 4190 D DataBatteryUsageRecord: type: WIFI mIsCharging: false diffBytes: 0 lastBytes: 0 currentBytes: 0
    02-26 10:52:33.269 4190 4190 D DataBatteryUsageRecord: type: MOBILE mIsCharging: false diffBytes: 0 lastBytes: 0 currentBytes: 0
    02-26 10:52:33.270 4190 4190 I AlarmRecord: getAlarmDumpInfo()
    02-26 10:52:33.285 2164 26262 I bt_a2dp_hw: out_get_format: format 0x1
    02-26 10:52:33.285 2164 26262 I bt_a2dp_hw: out_get_channels: channels 0x3
    02-26 10:52:33.285 2164 26262 I bt_a2dp_hw: out_get_format: format 0x1
    02-26 10:52:33.285 2164 26262 I bt_a2dp_hw: out_get_channels: channels 0x3
    02-26 10:52:33.290 2164 26262 I bt_a2dp_hw: out_get_format: format 0x1
    02-26 10:52:33.290 2164 26262 I bt_a2dp_hw: out_get_channels: channels 0x3
    02-26 10:52:33.296 2164 26262 I bt_a2dp_hw: out_get_format: format 0x1
    02-26 10:52:33.296 2164 26262 I bt_a2dp_hw: out_get_channels: channels 0x3
    02-26 10:52:33.341 2164 26262 I bt_a2dp_hw: out_get_format: format 0x1
    02-26 10:52:33.341 2164 26262 I bt_a2dp_hw: out_get_channels: channels 0x3
    02-26 10:52:33.341 2164 26262 I bt_a2dp_hw: out_get_format: format 0x1
    02-26 10:52:33.341 2164 26262 I bt_a2dp_hw: out_get_channels: channels 0x3
    02-26 10:52:33.346 2164 26262 I bt_a2dp_hw: out_get_format: format 0x1
    02-26 10:52:33.346 2164 26262 I bt_a2dp_hw: out_get_channels: channels 0x3
    02-26 10:52:33.351 2164 26262 I bt_a2dp_hw: out_get_format: format 0x1
    02-26 10:52:33.351 2164 26262 I bt_a2dp_hw: out_get_channels: channels 0x3
    02-26 10:52:33.355 2164 26262 I bt_a2dp_hw: out_get_format: format 0x1
    02-26 10:52:33.356 2164 26262 I bt_a2dp_hw: out_get_channels: channels 0x3
    02-26 10:52:33.362 2164 26262 I bt_a2dp_hw: out_get_format: format 0x1
    02-26 10:52:33.362 2164 26262 I bt_a2dp_hw: out_get_channels: channels 0x3
    02-26 10:52:33.385 4190 4190 I AlarmRecord: Process exitValue: 0
    02-26 10:52:33.386 4190 4190 D FileOperator: Mode change to READ_MODE!
    02-26 10:52:33.386 4190 4190 D FileOperator: initiateReadFile(),mRecordDirectory=/data/data/com.evenwell.PowerMonitor/files/,[email protected]
    02-26 10:52:33.387 2164 26262 I bt_a2dp_hw: out_get_format: format 0x1
    02-26 10:52:33.387 2164 26262 I bt_a2dp_hw: out_get_channels: channels 0x3
    02-26 10:52:33.387 2164 26262 I bt_a2dp_hw: out_get_format: format 0x1
    02-26 10:52:33.387 2164 26262 I bt_a2dp_hw: out_get_channels: channels 0x3
    02-26 10:52:33.392 2164 26262 I bt_a2dp_hw: out_get_format: format 0x1
    02-26 10:52:33.392 2164 26262 I bt_a2dp_hw: out_get_channels: channels 0x3
    02-26 10:52:33.393 4190 4190 I PowerCalculator: writeToTable: 20180226105233,180,0.0,27.0,(0.0),0,0,7.45,58,22.5,P0Q0,0:0,::::180,,,(),,4,6,4,B1,1774,(),0,0,0,1
    02-26 10:52:33.393 4190 4190 D FileOperator: Mode change to WRITE_MODE!
    02-26 10:52:33.393 4190 4190 D FileOperator: initiateWrittenFile(),mRecordDirectory=/data/data/com.evenwell.PowerMonitor/files/,[email protected]
    02-26 10:52:33.398 2164 26262 I bt_a2dp_hw: out_get_format: format 0x1
    02-26 10:52:33.398 2164 26262 I bt_a2dp_hw: out_get_channels: channels 0x3
    02-26 10:52:33.443 2164 26262 I bt_a2dp_hw: out_get_format: format 0x1
    02-26 10:52:33.443 2164 26262 I bt_a2dp_hw: out_get_channels: channels 0x3
    02-26 10:52:33.443 2164 26262 I bt_a2dp_hw: out_get_format: format 0x1
    02-26 10:52:33.443 2164 26262 I bt_a2dp_hw: out_get_channels: channels 0x3
    02-26 10:52:33.448 2164 26262 I bt_a2dp_hw: out_get_format: format 0x1
    02-26 10:52:33.449 2164 26262 I bt_a2dp_hw: out_get_channels: channels 0x3
    02-26 10:52:33.451 4190 26987 D LOG_TAG : getWakelockUsageNew()!!
    02-26 10:52:33.454 2164 26262 I bt_a2dp_hw: out_get_format: format 0x1
    02-26 10:52:33.454 2164 26262 I bt_a2dp_hw: out_get_channels: channels 0x3
    02-26 10:52:33.459 2164 26262 I bt_a2dp_hw: out_get_format: format 0x1
    02-26 10:52:33.459 2164 26262 I bt_a2dp_hw: out_get_channels: channels 0x3
    02-26 10:52:33.465 2164 26262 I bt_a2dp_hw: out_get_format: format 0x1
    02-26 10:52:33.465 2164 26262 I bt_a2dp_hw: out_get_channels: channels 0x3
    02-26 10:52:33.478 4190 26987 D PowerCalculator: getCPUUsage is invoked!
    02-26 10:52:33.488 4190 4190 D FileOperator: Mode change to WRITE_MODE!
    02-26 10:52:33.488 4190 4190 D FileOperator: initiateWrittenFile(),mRecordDirectory=/data/data/com.evenwell.PowerMonitor/files/,[email protected]
    02-26 10:52:33.489 4190 4190 D FileOperator: Mode change to WRITE_MODE!
    02-26 10:52:33.489 4190 4190 D FileOperator: initiateWrittenFile(),mRecordDirectory=/data/data/com.evenwell.PowerMonitor/files/,[email protected]
    02-26 10:52:33.491 2164 26262 I bt_a2dp_hw: out_get_format: format 0x1
    02-26 10:52:33.491 2164 26262 I bt_a2dp_hw: out_get_channels: channels 0x3
    02-26 10:52:33.491 2164 26262 I bt_a2dp_hw: out_get_format: format 0x1
    02-26 10:52:33.491 2164 26262 I bt_a2dp_hw: out_get_channels: channels 0x3
    02-26 10:52:33.492 4190 26987 W ContextImpl: Calling a method in the system process without a qualified user: android.app.ContextImpl.startService:1460 android.content.ContextWrapper.startService:644 com.evenwell.PowerMonitor.PowerCalculator.handleUserWakelock:4231 com.evenwell.PowerMonitor.PowerCalculator.notifyAbnormal:2544 com.evenwell.PowerMonitor.PowerCalculator.performNotify:2124
    02-26 10:52:33.494 2922 6772 I chatty : uid=1000(system) Binder:2922_14 expire 3 lines
    02-26 10:52:33.496 2164 26262 I bt_a2dp_hw: out_get_format: format 0x1
    02-26 10:52:33.496 2164 26262 I bt_a2dp_hw: out_get_channels: channels 0x3
    02-26 10:52:33.502 2164 26262 I bt_a2dp_hw: out_get_format: format 0x1
    02-26 10:52:33.502 2164 26262 I bt_a2dp_hw: out_get_channels: channels 0x3
    02-26 10:52:33.504 4190 26987 I PowerCalculator: getAbnormalKWInfo: [kwt]
    02-26 10:52:33.505 4190 26987 I PowerCalculator: getAbnormalKWInfo: [kwc]
    02-26 10:52:33.508 4190 26987 D FileOperator: Mode change to WRITE_MODE!
    02-26 10:52:33.508 4190 26987 D FileOperator: initiateWrittenFile(),mRecordDirectory=/data/data/com.evenwell.PowerMonitor/files/,[email protected]
    02-26 10:52:33.526 2922 2936 I chatty : uid=1000(system) HeapTaskDaemon expire 1 line
    02-26 10:52:33.528 2164 26262 I bt_a2dp_hw: out_get_format: format 0x1
    02-26 10:52:33.528 2164 26262 I bt_a2dp_hw: out_get_channels: channels 0x3
    02-26 10:52:33.528 2164 26262 I bt_a2dp_hw: out_get_format: format 0x1
    02-26 10:52:33.528 2164 26262 I bt_a2dp_hw: out_get_channels: channels 0x3
    02-26 10:52:33.538 4190 26987 D DataBatteryUsageRecord: updateBatteryUsageRecord!!
    02-26 10:52:33.538 4190 26987 D DataBatteryUsageRecord: processAppUsage!!
    02-26 10:52:33.553 2164 26262 I bt_a2dp_hw: out_get_format: format 0x1
    02-26 10:52:33.554 2164 26262 I bt_a2dp_hw: out_get_channels: channels 0x3
    02-26 10:52:33.554 2164 26262 I bt_a2dp_hw: out_get_format: format 0x1
    02-26 10:52:33.554 2164 26262 I bt_a2dp_hw: out_get_channels: channels 0x3
    02-26 10:52:33.559 2164 26262 I bt_a2dp_hw: out_get_format: format 0x1
    02-26 10:52:33.559 2164 26262 I bt_a2dp_hw: out_get_channels: channels 0x3
    02-26 10:52:33.564 2164 26262 I bt_a2dp_hw: out_get_format: format 0x1
    02-26 10:52:33.564 2164 26262 I bt_a2dp_hw: out_get_channels: channels 0x3
    02-26 10:52:33.581 4190 26987 I DataBatteryUsageRecord: Not in recrods,sipper.drainType = UNACCOUNTED,percentOfTotal = 0.5454047014465762
    02-26 10:52:33.581 4190 26987 I DataBatteryUsageRecord: rawRealtimeUs = 927736901000
    02-26 10:52:33.589 2164 26262 I bt_a2dp_hw: out_get_format: format 0x1
    02-26 10:52:33.589 2164 26262 I bt_a2dp_hw: out_get_channels: channels 0x3
    02-26 10:52:33.589 2164 26262 I bt_a2dp_hw: out_get_format: format 0x1
    02-26 10:52:33.589 2164 26262 I bt_a2dp_hw: out_get_channels: channels 0x3
    02-26 10:52:33.593 4099 26988 I [PowerSavingAppG3]WakelockCleanService: lightDozeStatus=IDLE,deepDozeStatus=INACTIVE
    02-26 10:52:33.607 4099 26988 D PSUtils : getVersionCodeByPkg com.evenwell.PowerMonitor: 8001036
    02-26 10:52:33.607 4099 26988 I [PowerSavingAppG3]WakelockCleanService: pkg = <app e.g. com.app.android>
    02-26 10:52:33.614 2164 26262 I bt_a2dp_hw: out_get_format: format 0x1
    02-26 10:52:33.614 2164 26262 I bt_a2dp_hw: out_get_channels: channels 0x3
    02-26 10:52:33.614 2164 26262 I bt_a2dp_hw: out_get_format: format 0x1
    02-26 10:52:33.614 2164 26262 I bt_a2dp_hw: out_get_channels: channels 0x3
    02-26 10:52:33.619 4099 26988 I PowerSavingAppG3: [PowerSavingUtils] isLauncherAP = <app e.g. com.app.android>,true
    02-26 10:52:33.638 4190 26987 D LOG_TAG : getWakelockUsageNew()!!
    02-26 10:52:33.638 4190 26987 D PowerCalculator: saveUsageMapToFile
    02-26 10:52:33.638 2164 26262 I bt_a2dp_hw: out_get_format: format 0x1
    02-26 10:52:33.638 2164 26262 I bt_a2dp_hw: out_get_channels: channels 0x3
    02-26 10:52:33.638 2164 26262 I bt_a2dp_hw: out_get_format: format 0x1
    02-26 10:52:33.638 2164 26262 I bt_a2dp_hw: out_get_channels: channels 0x3
    02-26 10:52:33.640 4190 26987 D FileOperator: Mode change to WRITE_MODE!
    02-26 10:52:33.640 4190 26987 D FileOperator: initiateWrittenFile(),mRecordDirectory=/data/data/com.evenwell.PowerMonitor/files/,[email protected]
    02-26 10:52:33.643 4190 26987 D PowerCalculator: saveUsageMapToFile
    02-26 10:52:33.645 2164 26262 I bt_a2dp_hw: out_get_format: format 0x1
    02-26 10:52:33.645 2164 26262 I bt_a2dp_hw: out_get_channels: channels 0x3
    02-26 10:52:33.649 2164 26262 I bt_a2dp_hw: out_get_format: format 0x1
    02-26 10:52:33.649 2164 26262 I bt_a2dp_hw: out_get_channels: channels 0x3
    02-26 10:52:33.653 2922 6772 I ActivityManager: Force stopping <app e.g. com.app.android> appid=10023 user=0: from pid 4099
    02-26 10:52:33.653 2922 6772 I ActivityManager: Killing 25340:<app e.g. com.app.android>/u0a23 (adj 200): stop <app e.g. com.app.android>

     

  • Disabling Battery Optimization and wiping the cache partition via Recovery Mode also does not fix the issue.

  • Unknown
     /  edited March 13

     Same issue. Cannot go back to Android 7 because I was not receiving text messages consistently. I use my phone to listen to music frequently. This issue is very frustrating. I am not pleased with Nokia's lack of response to these issues. If this issue is not fixed soon, I will be getting rid of this phone and I will never purchase another Nokia. My Lumia 640 works better than this. Maybe I should go back to using it.

  • The following workaround passed the test, as mentioned in the post by user1507808215403:

    https://community.phones.nokia.com/support/discussions/topics/7000017855


    In short, install "Wake Lock Powermanager" app and enable PARTIAL_WAKE_LOCK. Result is that no background services and apps are killed anymore because the CPU does not doze off. 


  • user1509445273356 user1509445273356
    ✭✭  / 

    In this case that's app (Spotify, etc) problem rather than Android. App should request partial wake lock when it starts and continue running while screen is off. Enabling partial wake lock permanently will drain battery quickly unless you don't forget to turn it off when finish listening music. 


    Btw, just noticed that Android kills Spotify on my phone as well within 30-45mins interval. Previously I did not notice that because I listen music only while running and it seems Runtastic app acquires partial wake lock temporarily.

  • I don't see a difference in battery life with or without partial wake lock enabled.


  • Eric Terrell Eric Terrell
     / 

    Based on one user's experience with the wake lock app, I'm tempted to update my music player app with optional wake locks.


    Unfortunately I returned my phone to Amazon after I discovered this problem, so I cannot test it.


    If anyone is interested in testing this, contact me.

  • Same problem here on TA-1033 : kills all music apps like Foobar2000, VLC, Mort Player and so on ...after 30 mins.

    No setting really works!

    Tried to go back to Android 7, but factory reset didn't work ... still Oreo on device ... ahhhh ...!

  • Unknown
     /  edited March 13

    Same issue. Must be hundreds if not thousands of us! Please sort Nokia!

  • nCogNeato nCogNeato
     / 

    I've contacted Nokia via email and Twitter.  I have not received a response yet.

  • Hopefully this will help you solve your issue... Although solution needs an update from nokia but this can be used as temporary solution

    http://thetechz.com/nokia-6-music-player-closes-automatically-solved/

  • thx for the link to the "TechZ" article! 


    there is the headline "Check whether the Application killer is causing the music player to close" ... sorry, but i can't find a "Application killer". there is neither an app with this name nor a service or something like that. 

    the only "application killer" i know is that battery saving thing. No setting can be done to prevent that app to kill the music player. The wake lock app removes the symptom, but not the cause.

  • nCogNeato nCogNeato
     / 

    @user1519288044671


    The article you posted says to "Check whether the Application killer is causing the music player to close", but doesn't describe how to check the application killer.


    If it's possible to check which apps are being stopped by the application killer, I'd love to know how.

  • The problem is that background activity cleaner does not kill music apps. Playback just stops after some period of inactivity. Music app still present in the task list after stopping playback. Wonder if "loud Dolby" issue and this one are interconnected.

  • Unknown
     /  edited March 23

    There is a parallel link apparently discussing the same issue:


    https://community.phones.nokia.com/support/discussions/topics/7000017855


    Nokia have replied to me there that this is a known bug that will be fixed with next update. We'll see!

    In the meantime a suggested workaround seems to be to install the Wake lock powermanager app from the Playstore and choose "partial wakelock' in the app. Works for me!

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