I was an active member of motorola forum for 5 years. I participated in three soak tests Moto E(1st gen) for 5.0 / 5.1 lollipop, Moto X Play 6.0 Marshmallow and 7.1 Nougat.
One thing Nokia can surely learn from Motorola is reply or give inputs to user queries. There were few moderators of the moto forums who were also close to motorola employees though they were not moto employees. These user mode4ators used to reply. It was also user forum but there were few of yhese senior moderator users who used to reply on forums.
On Nokia forums its just one way traffic. I am now a proud owner of wonderful Nokia 7 Plus which is facing battery drainage due to iuicevsucking by Google Play services after pie update. I have started a seperate thread for this.
Hope somebody from Nokia listening...