I am facing an ear piece sound problem after the Pie update in my Nokia 6.1 Plus?

SB1544479245528

I am facing an earpiece sound problem during calls i.e. calling volume drops for some time, then rises but the Volume is at 100%! This is basically happening after the android pie update! *Note I am not a beta tester & I am an end user!*
Please help me to resolve the problem! (Note-It works with Jio 4G Volte network & here in Calcutta, Jio network is almost full!)

SB1544479245528

The problem is now resolved after a couple of switch offs & ons

vels

I'm also facing the same problem.

vels

Restarted the phone many times, doesn't fix the issue. Have to shake the phone every few seconds to get the right volume. Totally frustrating to use this phone

skts

Pie on Nokia 6.1 plus has many problems

user1534863032463

I am also facing earpiece problem in my Nokia 6.1plus. it is most irritating during calls and I have to turn on speaker mode. Can someone advise please

Vaishali Pal

Facing the same issue with 6.1

user1534863032463

I am also facing this problem after pie update. Visited nokia care centre. They do nothing except factory reset and updation of software.

tanay

ImI facing the problem with volume during calling after updating to android pie.

tanay

Even repeated hanging issue occurs after the update on pie

usama kamaal

that is the same problem that i am facing with my nokia 6.1 plus

usama kamaal

did u get any solution ?

Soumit Das

I recieved the handset on May 6, 2019 with Android 8.1
Now after going through above all the comments I feel not to upgrade my phone to Android 9.0 Pie. 😑

as123

I had same problem,visited nearest s.c. they changed earpiece & problem was solved..

Chinnadurai

I'm also facing the tik sound from nokia 6.1 plus after pie9 update

Amit Roxx

I'm facing the problem in ear speaker when I connected an earphone it works great but when I disconnected that....,ear piece or touch sounds is not working after android 10 update on Nokia 8.1 after re-start it works properly.So,tell me that how can You fix this bug or problem cuz I can't re-start it again and again.

tanv

Its better to expect nothing from Nokia HMD technical team .... To address the consumer's concern..... We should rather accept to live with the problem of earpiece malfunctioning after unplugging handsfree from the Jack....
Even despite informing Nokia HMD team, none from them have posted the resolution patch or provided a sustainable resolution....!
How does it expect to beat competition and garner better marketshare ? Surprisingly it does not project Serious After Sales- Service and support proposition!

uttam kumar malakar

During call one speaker of headphone is not working in Nokia 6.1 plus. Only one side speaker is working, other has no sound.

But when headphone is using for audio and video playing , both sides of speaker are working fine.

Request for your support please

user1540309892202

One side speaker is not working ,even using bluetooth ,but it works during video and audio calling . please help me to short out this problem