Stuck on download mode after security update

user1535729250753

December patch update issue - Received on 28th December 2018, On "Restart Now" click after five minutes - it displayed a message "Your data is corrupted" on boot menu it gave two options, "Retry" and "Factory Reset (All your personal data will be erased)"

I opted for "Retry" option which has thrown a problem -  it has gone in a "Screen of Death - Download Mode " - situation, Screen is Stuck on start up Android 1 screen, Tried everything to solve it nothing will work.

I you face this issue I suggest you opt for "Factory Reset" option that will save your phone from unnecessary surgery in service center, They are trying to fix my nokia 6.1 plus by disassembling my phone because softwares are unable to fix it.

user1546685915077

My device is having same problem ,after update it says Download Mode I did everything possible ,even restarted it by above methods ,erased all data ,but then too it restarted several times in Download Mode only ,Worst service by Nokia 

nelson3340

I can’t open my phone nokia 7.1 it is in download mode please help. i can't even turn off

singhnsk

nelson3340 said:

I can’t open my phone nokia 7.1 it is in download mode please help. i can't even turn off

Have you tried the aforementioned slot-change method? It should help in recovering the device, if it happened after a software update.

If the reason for it something else, then you might have to visit a Nokia Care center.

Soundman

Hi! I have the same problem with my Nokia 7. Probably its updated and after I charged the phone its on with White screen, Androidone logo and Download mode up in left corner and I cant do anything...
How to restart it?

singhnsk

Soundman said:

Hi! I have the same problem with my Nokia 7. Probably its updated and after I charged the phone its on with White screen, Androidone logo and Download mode up in left corner and I cant do anything...
How to restart it?

Depending on if it just got into the download mode and reboot will help, you can force reboot the device by pressing and holding the following keys:

Volume Up & Power for 15 seconds.

If the device still goes into download mode, then you should consider changing the slots and see if that helps.

apolo

user1544775236966 said:

Managed to recover phone, but lost all my data.
Fastboot the following commands to phone :
fastboot --set-active
fastboot reboot 
or 
fastboot reboot recovery
try it and see if you can recover without deleting user data.

Hi guys. This worked for me, but i had to figure out how to make it work. The trick is to manage to install the phone as and adb device, so the standard USB drivers will not do the job. Once you have installed the phone as an adb device all you have to do is perform a fastboot reboot  and that's all. In my case i did lost all the information but i managed to save the phone.

Shame on you Nokia....

GYCjr04

!!!Nokia 6.1 Plus stuck in download mode!!!
my phone is now working thank you for those tutorial above
the only problem was all my data have been wipe out..
here how i did it..
Credits to the owners of the link
1. If your PC was unable to detect your phone here the solution
https://downloadmirror.co/W9y/OST_tool.zip (link own by: Audioboxer87)
extract the file and after that run the "launcher.exe" as admin to install.
once the drivers have been installed unplug your device then re plug it again..you can check in device manager of your PC that no unknown device have been connected..
2. Next is download this file
https://dl.google.com/android/repository/platform-tools-latest-windows.zip (link own by: Audioboxer87)
Extract the file then open the folder where the file have been extracted and hold "shift + right click of your mouse" then click "Open PowerShell windows here" 
type this command:
"./fastboot --set-active" 
"./fastboot reboot"
then follow the instruction to reset your devise
hope it works on you guys cheers NOKIA fan:)
https://old.reddit.com/r/Nokia/comments/a5i0au/androidone_download_mode_stuck/

abhi78570

hai guys, My NOkia 7.1 got system update ,then i tapped it ,it went to white screen showing download mode up ,i have tried to solve it with volume up and power key ,though its useless. How to intall my phone as Adb device ?Can you please help me

abhi78570

> @apolo said:
> user1544775236966 said:
>
>
> Managed to recover phone, but lost all my data.
> Fastboot the following commands to phone :
> fastboot --set-active
> fastboot reboot 
> or 
> fastboot reboot recovery
> try it and see if you can recover without deleting user data.
>
>
>
>
>
>
> Hi guys. This worked for me, but i had to figure out how to make it work. The trick is to manage to install the phone as and adb device, so the standard USB drivers will not do the job. Once you have installed the phone as an adb device all you have to do is perform a fastboot reboot  and that's all. In my case i did lost all the information but i managed to save the phone.
>
> Shame on you Nokia....

How did you do it , i could not able to do it , can you please explain me to resolve it .

abhi78570

> @apolo said:
> user1544775236966 said:
>
>
> Managed to recover phone, but lost all my data.
> Fastboot the following commands to phone :
> fastboot --set-active
> fastboot reboot 
> or 
> fastboot reboot recovery
> try it and see if you can recover without deleting user data.
>
>
>
>
>
>
> Hi guys. This worked for me, but i had to figure out how to make it work. The trick is to manage to install the phone as and adb device, so the standard USB drivers will not do the job. Once you have installed the phone as an adb device all you have to do is perform a fastboot reboot  and that's all. In my case i did lost all the information but i managed to save the phone.
>
> Shame on you Nokia....

hallo,how to get drivers to solve the download mode issue?I connceted my Nokia 7.1 to PC ,in computer management ,the connection of andriod requires drivers.So can you please tell me how to get this drivers ?
Thank you in advance

mohan reddy

abhi78570 said:

> @apolo said:
> user1544775236966 said:
>
>
> Managed to recover phone, but lost all my data.
> Fastboot the following commands to phone :
> fastboot --set-active
> fastboot reboot 
> or 
> fastboot reboot recovery
> try it and see if you can recover without deleting user data.
>
>
>
>
>
>
> Hi guys. This worked for me, but i had to figure out how to make it work. The trick is to manage to install the phone as and adb device, so the standard USB drivers will not do the job. Once you have installed the phone as an adb device all you have to do is perform a fastboot reboot  and that's all. In my case i did lost all the information but i managed to save the phone.
>
> Shame on you Nokia....

hallo,how to get drivers to solve the download mode issue?I connceted my Nokia 7.1 to PC ,in computer management ,the connection of andriod requires drivers.So can you please tell me how to get this drivers ?
Thank you in advance

If you connect your phone to PC, you should see a partition in File Explorer (of PC), named CD ROM. The driver is present there just open it and install the driver. Then try performing a fastboot reboot using adb.

AniketThakur

mohan reddy said:

abhi78570 said:

> @apolo said:
> user1544775236966 said:
>
>
> Managed to recover phone, but lost all my data.
> Fastboot the following commands to phone :
> fastboot --set-active
> fastboot reboot 
> or 
> fastboot reboot recovery
> try it and see if you can recover without deleting user data.
>
>
>
>
>
>
> Hi guys. This worked for me, but i had to figure out how to make it work. The trick is to manage to install the phone as and adb device, so the standard USB drivers will not do the job. Once you have installed the phone as an adb device all you have to do is perform a fastboot reboot  and that's all. In my case i did lost all the information but i managed to save the phone.
>
> Shame on you Nokia....

hallo,how to get drivers to solve the download mode issue?I connceted my Nokia 7.1 to PC ,in computer management ,the connection of andriod requires drivers.So can you please tell me how to get this drivers ?
Thank you in advance

If you connect your phone to PC, you should see a partition in File Explorer (of PC), named CD ROM. The driver is present there just open it and install the driver. Then try performing a fastboot reboot using adb.

nothing happens when i ran the setup.exe

mohan reddy

AniketThakur said:

mohan reddy said:

abhi78570 said:

> @apolo said:
> user1544775236966 said:
>
>
> Managed to recover phone, but lost all my data.
> Fastboot the following commands to phone :
> fastboot --set-active
> fastboot reboot 
> or 
> fastboot reboot recovery
> try it and see if you can recover without deleting user data.
>
>
>
>
>
>
> Hi guys. This worked for me, but i had to figure out how to make it work. The trick is to manage to install the phone as and adb device, so the standard USB drivers will not do the job. Once you have installed the phone as an adb device all you have to do is perform a fastboot reboot  and that's all. In my case i did lost all the information but i managed to save the phone.
>
> Shame on you Nokia....

hallo,how to get drivers to solve the download mode issue?I connceted my Nokia 7.1 to PC ,in computer management ,the connection of andriod requires drivers.So can you please tell me how to get this drivers ?
Thank you in advance

If you connect your phone to PC, you should see a partition in File Explorer (of PC), named CD ROM. The driver is present there just open it and install the driver. Then try performing a fastboot reboot using adb.

nothing happens when i ran the setup.exe

Running the setup should install the driver, although it doesn't display. Can you check in the "Uninstall a program" tab in Control Panel, whether there is a program with title ' Phone Nokia USB Driver'?
I tried uninstalling and re installing the driver, after you said this. It installed the driver eventhough it didn't give me any status. Just run Setup as an administrator.

mohan reddy

AniketThakur said:

mohan reddy said:

abhi78570 said:

> @apolo said:
> user1544775236966 said:
>
>
> Managed to recover phone, but lost all my data.
> Fastboot the following commands to phone :
> fastboot --set-active
> fastboot reboot 
> or 
> fastboot reboot recovery
> try it and see if you can recover without deleting user data.
>
>
>
>
>
>
> Hi guys. This worked for me, but i had to figure out how to make it work. The trick is to manage to install the phone as and adb device, so the standard USB drivers will not do the job. Once you have installed the phone as an adb device all you have to do is perform a fastboot reboot  and that's all. In my case i did lost all the information but i managed to save the phone.
>
> Shame on you Nokia....

hallo,how to get drivers to solve the download mode issue?I connceted my Nokia 7.1 to PC ,in computer management ,the connection of andriod requires drivers.So can you please tell me how to get this drivers ?
Thank you in advance

If you connect your phone to PC, you should see a partition in File Explorer (of PC), named CD ROM. The driver is present there just open it and install the driver. Then try performing a fastboot reboot using adb.

nothing happens when i ran the setup.exe

Running the setup should install the driver, although it doesn't display. Can you check in the "Uninstall Program" list in Control Panel, whether there program with title 'Phone Nokia USB Driver'. 

Revanth Jayakanth

apolo said:

user1544775236966 said:

Managed to recover phone, but lost all my data.
Fastboot the following commands to phone :
fastboot --set-active
fastboot reboot 
or 
fastboot reboot recovery
try it and see if you can recover without deleting user data.

Hi guys. This worked for me, but i had to figure out how to make it work. The trick is to manage to install the phone as and adb device, so the standard USB drivers will not do the job. Once you have installed the phone as an adb device all you have to do is perform a fastboot reboot  and that's all. In my case i did lost all the information but i managed to save the phone.

Shame on you Nokia....

Can You Provide the Solution Step by Step?

apolo

apolo said:

user1544775236966 said:

Managed to recover phone, but lost all my data.
Fastboot the following commands to phone :
fastboot --set-active
fastboot reboot 
or 
fastboot reboot recovery
try it and see if you can recover without deleting user data.

Hi guys. This worked for me, but i had to figure out how to make it work. The trick is to manage to install the phone as and adb device, so the standard USB drivers will not do the job. Once you have installed the phone as an adb device all you have to do is perform a fastboot reboot  and that's all. In my case i did lost all the information but i managed to save the phone.

Shame on you Nokia....

Hi guys, sorryI didn't answer your questions. 

To solve this problem:
1) Unisnstall any Android phone driver on your computer (Samsung, Nokia, HTC, LG, Huawei, etc.) 
2) Download and install the Nokia Drivers for your phone from Nokia's web.
3) Connect your phone. Try to use a GOOD usb cable. In some cases using a low quality cable can interfere with the process. 
3) In your computer check the device manager and see if your phone is being recognized as a Fastboot decide, if not, you'll have to check over ther Internet for the process to accomplish this step. It is VERY, VERY, VEEEEEERY important that your computer recognizes the phone as a Fastboot device.
4) Install ADB in your computer.
5) Run the ADB commands commented above in this post.

Hope this help. 

As this site is not sending any notification when someone quotes my previous message please write me on Twitter: @ervzla if you need any information. ai am not a technician i just figured out how to bring my phone back yo life.

Have a great day guys. 

GYCjr04

!!!Nokia 6.1 Plus stuck in download mode!!!
my phone is now working thank you for those tutorial above
the only problem was all my data have been wipe up..
here how i did it..
Credits to the owners of the link
1. If your PC was unable to detect your phone here the solution
https://downloadmirror.co/W9y/OST_tool.zip (link own by: Audioboxer87)
extract the file and after that run the "launcher.exe" as admin to install.
once the drivers have been installed unplug your device then re plug it again..you can check in device manager of your PC that no unknown device have been connected..
2. Next is download this file
https://dl.google.com/android/repository/platform-tools-latest-windows.zip (link own by: Audioboxer87)
Extract the file then open the folder where the file have been extracted and hold "shift + right click of your mouse" then click "Open PowerShell windows here" 
type this command:
"./fastboot --set-active" 
"./fastboot reboot"
then follow the instruction to reset your devise
hope it works on you guys cheers NOKIA fan:)

Bas9

Exactly the same thing happened to me after security update, I tried everything here but nothing worked, so I have sent it back to nokia, its only a month old! I bought a samsung yesterday as I cant go without a phone. This will be the last time I buy Nokia

kim go

my nokia 7+ got stuck in downlode mode..tried everything but didnt work..plss help me fix it ..tnx

singhnsk

kim go said:

my nokia 7+ got stuck in downlode mode..tried everything but didnt work..plss help me fix it ..tnx

So
 you Have tried the slot change method? What happens next? Don't you get a screen to do a factory reset?

kim go

<blockquote class="Quote">
<div class="QuoteAuthor"><a href="/profile/singhnsk">singhnsk</a> said:
do i neex a computer to do that??</div>
<div class="QuoteText"><blockquote class="Quote">
<div class="QuoteAuthor"><a href="/profile/kim%20go">kim go</a> said:</div>
<div class="QuoteText">my nokia 7+ got stuck in downlode mode..tried everything but didnt work..plss help me fix it ..tnx</div>
</blockquote>So
 you Have tried the slot change method? What happens next? Don't you get a screen to do a factory reset?
</div>
</blockquote>
<blockquote class="Quote">
<div class="QuoteAuthor"><a href="/profile/singhnsk">singhnsk</a> said:</div>
<div class="QuoteText"><blockquote class="Quote">
<div class="QuoteAuthor"><a href="/profile/kim%20go">kim go</a> said:</div>
<div class="QuoteText">my nokia 7+ got stuck in downlode mode..tried everything but didnt work..plss help me fix it ..tnx</div>
</blockquote>So
 you Have tried the slot change method? What happens next? Don't you get a screen to do a factory reset?
</div>
</blockquote>
<blockquote class="Quote">
<div class="QuoteAuthor"><a href="/profile/singhnsk">singhnsk</a> said:</div>
<div class="QuoteText"><blockquote class="Quote">
<div class="QuoteAuthor"><a href="/profile/kim%20go">kim go</a> said:</div>
<div class="QuoteText">my nokia 7+ got stuck in downlode mode..tried everything but didnt work..plss help me fix it ..tnx</div>
</blockquote>So
 you Have tried the slot change method? What happens next? Don't you get a screen to do a factory reset?
</div>
</blockquote>

kim go

ysterday there was an option that says "restart " "fctory reset" i tried to restart to avoid data loss.. but i was stuck n download mode..cnt do anything until now..

AniketThakur

kim go said:

ysterday there was an option that says "restart " "fctory reset" i tried to restart to avoid data loss.. but i was stuck n download mode..cnt do anything until now..

U did everything instead of changing slots 😐

kim go

sir i dont know how to change slots.. do i need a computer to do it?? cn i recover the data after?? plss help me sir..tnx

AniketThakur

kim go said:

sir i dont know how to change slots.. do i need a computer to do it?? cn i recover the data after?? plss help me sir..tnx

Yes u need a pc for that which has ADB & fastboot (platform tools)

stefanas

I did everything right with fastboot and I got:

"error device doesnt support slots"

whats that mean and what do i do next?

singhnsk

stefanas said:

I did everything right with fastboot and I got:

"error device doesnt support slots"

whats that mean and what do i do next?

Which phone do you have? The first gen phones did not support slots.

Ujjwal17

i jst recieved a security patch last night ans after restarting my device, it is stuck on a download mode which inpiste of rebooting again is not going away. What should I do

mohan reddy

@Ujjwal17 If your device supports Project Treble, launched with Android 8.1 or above I think, or is 7 Plus, you can just change the active slot using adb and reboot.