My phone won't connect to 4g network

So since I got this phone it didn't once connect to 4G network, only 2G and 3G, even though nokia 6 has 4G capabilities and there is 4G signal (I have a second phone with the same operator, and its connected), Can it be a problem with my SIM or phone?

My phone won't connect to 4g network

user1520175793645 user1520175793645
 /  edited March 6
So since I got this phone it didn't once connect to 4G network, only 2G and 3G, even though nokia 6 has 4G capabilities and there is 4G signal (I have a second phone with the same operator, and its connected), Can it be a problem with my SIM or phone? I already have my network preference in 4G mode, but it just doesn't connect. Please help?

Comments

  • user389 user389
    ✭✭✭  /  edited March 6

    For somebody to maybe provide an answer, please:

    Phone variant (TA-????)

    Mobile operator/carrier?

    Country?

  • user1520175793645 user1520175793645
     /  edited March 6
    I found out my sim card doesn't support 4G network, so I will get a new one and it should be fine
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