I'm here, sadly, to report a problem getting updates on my Nokia 5 (2017). Looking around the forums, I can see this isn't exclusive to me, nor is it anything new, but I'll try my luck anyway.
My phone used to work just fine, I got all the monthly updates and I was up to the November update. Last week, however, I had to send the phone in to the repair service due to problems with the display and, as usual, the repair service reset the software. Here's the problem: upon getting my phone back today, I noticed that the latest security patch it has is from April. Additionally, no updates are showing up, despite the fact that I had newer versions on the same phone before. I've tried removing my SIM, clearing data for the Carrier Services app, and even resetting my phone. Despite all of that, no updates are available.
I tried reaching out to the support chat using the Support app, but I was only told that the update would arrive eventually. From what I see in the forums, no one seems to have found a solution either. Is there anything else I can do?
Directing my attention at HMD directly, maybe you could make the updates available in a zip package as well, for those who might be unable to detect the OTA release? I'm not sure how much of a challenge this would be, but it would be tremendously helpful.
Thank you in advance for any help you can give me.