Compass not working since Pie - Page 11

Just look at DXOMark, as Nokia 8 hit. Even at the time of release, it significantly lagged behind competitors from the same segment. It's not different today.

Compass not working since Pie

Comments

  • Just look at DXOMark, as Nokia 8 hit. Even at the time of release, it significantly lagged behind competitors from the same segment. It's not different today. Nokia is failing more and more.
  • madbilly madbilly
    ✭✭✭✭  / 
    DXOMark is not the be-all-and-end-all of photography - just look at how the previous PureView phones did and tell me you really think they deserved those scores.
  • MrBelter MrBelter
    ✭✭✭✭  / 
    I agree, according to DXOMark all my Canon DSLRs and Canon L lenses are rubbish :lol:
  • Let's be objective. The camera was weak at the time of release on Nokia 8 and I have to agree with the DXO Mark, that photo/video quality is very bad after zooming. Nokia was losing competition at that time and very bad customer support is pushing Nokia away.
  • martin.fd martin.fd
    ✭✭✭✭  / 
    May I remind you, that this is the "compass not working-topic" ... for camera issues there are other threads  B)o:)
  • fcfcfc fcfcfc
     /  edited April 2019
    i have posted this problem to Nokia and
    Sarvikas Twitter, but no any reply yet. Should we all go to twitter and comment on the compass problem in order to force them take a look on this problem?




  • potemkin potemkin
    ✭✭✭  / 
    fcfcfc said:
    Should we all go to twitter and comment on the compass problem in order to force them take a look on this problem?
    It's not like they don't know about it. They're deliberately putting Nokia 8 issues on a back burner and that's not gonna change. They're thinking only short term and care only about $$.
  • potemkin said:
    fcfcfc said:
    Should we all go to twitter and comment on the compass problem in order to force them take a look on this problem?
    It's not like they don't know about it. They're deliberately putting Nokia 8 issues on a back burner and that's not gonna change. They're thinking only short term and care only about $$.
    yes, but at least we can attract some attention
  • MrBelter MrBelter
    ✭✭✭✭  / 
    fcfcfc said:
    i have posted this problem to Nokia and
    Sarvikas Twitter, but no any reply yet. Should we all go to twitter and comment on the compass problem in order to force them take a look on this problem?




    It has been posted to them a million times, don't hold your breath.
  • fcfcfc fcfcfc
     /  edited April 2019

    just contact with the cs:
    the issue will probably get addressed in the next update

    Hope so.
  • MrBelter MrBelter
    ✭✭✭✭  / 
    fcfcfc said:

    just contact with the cs:
    the issue will probably get addressed in the next update

    Hope so.
    They have been saying that since December, so i hope they are right as well.
  • MrBelter MrBelter
    ✭✭✭✭  / 
    fcfcfc said:
    potemkin said:
    fcfcfc said:
    Should we all go to twitter and comment on the compass problem in order to force them take a look on this problem?
    It's not like they don't know about it. They're deliberately putting Nokia 8 issues on a back burner and that's not gonna change. They're thinking only short term and care only about $$.
    yes, but at least we can attract some attention

    If you read that sadly you will see the people that matter only ever engage in positive posts, they simply ignore anything that questions the Nokia 8 and its problems. To be fair though it seems they are like this with every Nokia Phone so at least they are consistent.

  • webvan webvan
    ✭✭  / 
    Maybe it's time to go back to Oreo ! Has Pie brought any actual improvements to the Nokia 8 ?
  • Mick1965 Mick1965
    ✭✭✭  / 
    webvan said:
    Maybe it's time to go back to Oreo ! Has Pie brought any actual improvements to the Nokia 8 ?
    How do we do that ? I don't think there is any official way back.
  • potemkin potemkin
    ✭✭✭  / 
    Mick1965 said:
    The question is why would they want my phone back if there was a fix in the works?
    I'm pretty sure that support department doesn't get any feedback from their R&D department and they never know what will be fixed in the next update. "It will be fixed in the next update" is just one of the phrases they say in 90% of conversations to calm down rightfully infuriated customers. So, they probably suggested that you return your phone in case your phone has a hardware defect.
  • Mick1965 Mick1965
    ✭✭✭  / 
    potemkin said:
    Mick1965 said:
    The question is why would they want my phone back if there was a fix in the works?
    I'm pretty sure that support department doesn't get any feedback from their R&D department and they never know what will be fixed in the next update. "It will be fixed in the next update" is just one of the phrases they say in 90% of conversations to calm down rightfully infuriated customers. So, they probably suggested that you return your phone in case your phone has a hardware defect.
    Hmmmmmm...
    Yeah possible I suppose.

    Although I replied to that email stating that they had already said it would be fixed in the next update.
    Also pointed them here.
    And ask if the fix was supposed to be in the last update.
    No reply from that one though.

    I just have this feeling that they are just going to drag it out till we just give in.
  • user1508938037450 user1508938037450
    ✭✭✭  / 
    I think, we can stop the discussion here. All know the problem, I think, HMD too. But here comes NOTHING!!! 😡

    Contact the support is absolutely USELESS. They have only the same informations than we. Will say, no informations (about updates), too. No informations, no answers. Only, please "wait" on the next Update, it comes "soon", we "work on the problem"". That's all. 😡

    I think, the 8 is for HMD "HISTORY" 
  • martin.fd martin.fd
    ✭✭✭✭  / 
    Let me tell you something: The longer it takes, the more I catch myself thinking (hoping) that HMD might really be working on a real update with bugfixes (e.g. for the compass) and not just on the next security patch ...
    >:)
  • I have at least little hope that it will be as you say. The latest security update is January 1st for me, so I believe that the delay of other security updates is caused due to compass fix.
  • Hugh Matthews Hugh Matthews
    ✭✭✭  / 
    Mick1965 said:
    I've contacted customer care again, letting them know that the problem still exists.

    After going through the scripted replies .
    This time want me to return the phone.

    The question is why would they want my phone back if there was a fix in the works?

    Some thing smells fishy.

    "They" told me to return my phone a couple of months ago, then forgot they had said so. Just one of the standard replies. They know as well as we do, that the repair shop is not going to find the error because, as a man on this site who knows what he is taking about has said, they run the analysis test which shows the compass is working when it actually isn't.
  • Mihail Tinchev Mihail Tinchev
    ✭✭✭  / 
    The interesting thing is that after a restart, the compass works fine during the first launch of whatever application. After the app is closed, the compass flips and is not correct anymore. It is risky to send your Nokia 8 for a repair, because they will do something simple, restart the phone, run an application, see that the compass works, and send it off as repaired, but it actually won't be.
  • user1508938037450 user1508938037450
    ✭✭✭  /  edited April 2019
    @martin.fd Sorry, but I am disagree with you. I don't believe on a wonder. WHEN they would worked on a "real" update, then they could informed us. But here comes nothing, too. 😒

    They speak about a real update for the camera since the middle of the LAST YEAR. Here without results, too. 😡

    Why do you think, that HMD will change this now, his "sevice". No, I can see NOTHING in this direction. 😪

    Yes, HMD is s little firm. But, they published in this time about 25 Smartphones. Every Smartphone has his own problems, own bugs. That's why they have to worked on every Smartphone. I think, they haven't the time to work on and to support every Smartphone.

    And, our 8 is one of the oldest of her series. Now is it "smartphone-history". It "works" more or less, but, this was it. Every customer, who dislikes it, shall buy a new smartphone. In my mind, this is HMD'S firm-philisophy. If we like it or not. 🙄
  • Hugh Matthews Hugh Matthews
    ✭✭✭  / 
    The interesting thing is that after a restart, the compass works fine during the first launch of whatever application. After the app is closed, the compass flips and is not correct anymore...
    Not on my Nokia 8 TA1004. A simple compass app like Compass Galaxy sort of works, but soon flickers and points in all directions. The compass in the mapping app ViewRanger doesn't work at all and in Star Walk 2 and Stellarium, stargazing apps, north is immediately south, while east and west are correct. I tested all the apps after restarting the phone. But that's my phone, and no one 8 seems to be malfunctioning in precisely the same way.

  • madbilly said:
    FYI, I think that the compass issue is well known by HMD digital marketing and social media team. Why? Because @Francesco Bacchini and I told them directly ourselves :p and more importantly because I think they use this page to track what the current hot topics which people are discussing here on the forums: https://community.phones.nokia.com/bestof/

    I think that they also use analytical tools with Twitter, facebook, etc. as well to show them to top topics which people are talking about in relation to their phones.

    So, keep talking and it will continue to be in their consciousness.

    As a a rascally idea, anyone who wants could re-appropriate some of HMD's own #tag marketing mottos to highlight the compass issue, e.g. #UniteFor working compass! or #WhatMatters is knowing which direction I'm going in! :D

    Well, actually compass is working but the main issue is that North and South are inverted!

  • Siviri Siviri
    ✭✭  / 
    @madbilly

    I totally agree, probably they do know but the topic is not "critical" yet.
    Creating a simple hashtag to use could help, maybe, but we need to create contents (comments / posts) and cover all the interested channels.

    We could use something funny, or mock something well known in mainstream culture.
    I'm not an native English speaker but...
    • #lostonnokia
    • #wandernokia
    • #latewithnokia
    • #intothewildnokia
    • #lostwithnokia
    • #nocompassnokia
    • #nokiaforgottenones
    • and so on
    or something from Pirates of the Caribbean, where Jack Sparrow's compass doesn't show the North but where his desires are (maybe ours works in the same way  :D)


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