Compass not working since Pie

MrBelter

Francesco Bacchini said:

madbilly said:

FYI, I think that the compass issue is well known by HMD digital marketing and social media team. Why? Because @Francesco Bacchini and I told them directly ourselves and more importantly because I think they use this page to track what the current hot topics which people are discussing here on the forums: https://community.phones.nokia.com/bestof/

I think that they also use analytical tools with Twitter, facebook, etc. as well to show them to top topics which people are talking about in relation to their phones.

So, keep talking and it will continue to be in their consciousness.

As a a rascally idea, anyone who wants could re-appropriate some of HMD's own #tag marketing mottos to highlight the compass issue, e.g. #UniteFor working compass! or #WhatMatters is knowing which direction I'm going in!

Well, actually compass is working but the main issue is that North and South are inverted!

That's like saying don't worry ladies and gentlemen, the engines have stopped but this plane is still working.

Jimmmy

I do not understand, how your compass can point east and west correctly, if the north and south are reversed. For me, compass is reversed in all directions. Btw, if I have a phone on my desk, the world sides are correct. As soon as I lift it to the vertical position in the hand, the compass is completely reversed.

user1508938037450

It is my last comment here. Sorry, we are ON PAGE 12!!!
Yes,the compass doesn't work since "Pie". And, yes, I believe, that HMD knows it. BUT, this was it. AND NOW??? We can write here to page 24, it will be the same.

I see no results. 😭😒

Sloboda FC

It's big problem whenever you want pedestrian navigation in unknown town while using HERE maps. Need to fix this s*it asap. 

Jimmmy

Most important for Nokia is making new phones, not fixing bugs on existing models. I wish I knew it before I bought Nokia 8.

Mick1965

Francesco Bacchini said:

Well, actually compass is working but the main issue is that North and South are inverted!

  Not on my phone.

Ok...fair enough it is inverted whilst the phone is vertical.

But hold the phone horizontal and the direction pointed is totally random.

Some times spins and stops just like it belongs to captain Jack sparrow.

MrBelter

I tweeted this photo to the people that matter a couple of months ago saying i had fixed the compass for them but my genius solution fell on blind eyes and deaf ears.

martin.fd

Made for each other ...

Hugh Matthews

Jimmmy said:

I do not understand, how your compass can point east and west correctly, if the north and south are reversed. For me, compass is reversed in all directions. 

The stargazing apps don't show a compass, they rotate the night sky. When I point the phone to the East and West the correct part of the sky is shown, turning the phone to due North, the sky image flips to the South.

MrBelter

Hugh Matthews said:

Jimmmy said:

I do not understand, how your compass can point east and west correctly, if the north and south are reversed. For me, compass is reversed in all directions. 

The stargazing apps don't show a compass, they rotate the night sky. When I point the phone to the East and West the correct part of the sky is shown, turning the phone to due North, the sky image flips to the South.

You should try the Night AR in PhotoPills ,it no longer has a clue where to point, the milky way is flying about all over the place.

£10 PhotoPills cost me and thanks to the lack of a fix it has been absolutely useless for 4 months.

Jugurtha

The support said that they're workong to resolve it on the next update

Aleksei Shramko

Yougourtha said:

The support said that they're workong to resolve it on the next update

We have been hearing about hmd's hard working since January )

Mick1965

Yougourtha said:

The support said that they're workong to resolve it on the next update

I've had two updates since they actually said "stay tuned for the next update"

Guess what... Nope still ain't fixed.

I'm waiting till the march update and if that doesn't resolve the issue then I'm going back to Oreo.

Hugh Matthews

Going back to Oreo doesn't seems to be option, or is it? I am also getting very sick of hanging around for the nice people at HMD Global to come up with a fix...

Jimmmy

If there was an official way to go back to Oreo while Nokia does not fix the compass for Pie, I'm going to do it. But I'm afraid there's no such way.

Mick1965

Hugh Matthews said:

Going back to Oreo doesn't seems to be option, or is it? I am also getting very sick of hanging around for the nice people at HMD Global to come up with a fix...

There is no official way to go back to Oreo, as Nokia care had delight in telling me.

Found this in a post , further down the page here so credit to the op mcdona922

But take a read, seems easy enough to do.

No need to root your phone either.

https://forum.xda-developers.com/nokia-8/how-to/how-downgraded-pie-to-oreo-t3888178

Francesco Bacchini

I solved the issues downloading "Stato GPS" from the App Store

marsic

Francesco Bacchini said:

I solved the issues downloading "Stato GPS" from the App Store

Hmm, intriguing, but the problem is not just gone. Perhaps you didn't look carefully, or even if that app shows the compass properly, what about all the other millions (of apps) that also use the magnetic/compass sensor for whatever they do?

Anyway, thanks for the input, someone may benefit from it. Cheers!

Francesco Bacchini

marsic said:

Francesco Bacchini said:

I solved the issues downloading "Stato GPS" from the App Store

Hmm, intriguing, but the problem is not just gone. Perhaps you didn't look carefully, or even if that app shows the compass properly, what about all the other millions (of apps) that also use the magnetic/compass sensor for whatever they do?

Anyway, thanks for the input, someone may benefit from it. Cheers!

Good point, but I solved the problem forcing the phone to re-download A-GPS informations every 15 minutes. This has been a good workaround for me.

MrBelter

Francesco Bacchini said:

marsic said:

Francesco Bacchini said:

I solved the issues downloading "Stato GPS" from the App Store

Hmm, intriguing, but the problem is not just gone. Perhaps you didn't look carefully, or even if that app shows the compass properly, what about all the other millions (of apps) that also use the magnetic/compass sensor for whatever they do?

Anyway, thanks for the input, someone may benefit from it. Cheers!

Good point, but I solved the problem forcing the phone to re-download A-GPS informations every 15 minutes. This has been a good workaround for me.

A-GPS gives a device the location of the satellites in the sky for a faster initial lock and nothing else. I have used GPS Status for years and even with regular A-GPS downloads the compass in that just does what it pleases.

Best test of the compass working or not is go for a walk with Google Maps open and i am willing to stick my neck out and say the map on your screen will be the wrong way round.

martin.fd

I agree with @mrbelter! You can use Google Maps pedestrian navigation and see you walking backwords or you can simply try this: stand on one place, turn around slowly (!) by 90 / 180 / 270 / 360 degrees and watch the compass needle flip ... regardless of what compass you use and/or how often you download A-GPS data!

MrBelter

When you are walking with Google Maps open you are moonwalking chamone!

bhagyesh2491

Try formatting your phone .Many android update bugs get fixed in that way 

petrus

bhagyesh2491 said:

Try formatting your phone .Many android update bugs get fixed in that way 

No, this doesn't work.

Mick1965

bhagyesh2491 said:

Try formatting your phone .Many android update bugs get fixed in that way 

Not this one unfortunately.

Jimmmy

The whole problem is, that Nokia is not interested in bug fixes. Rather, they will release Android 9 on cheap phones and issue monthly security updates for them, but users who bought a high-end phone has bad luck. Last security update was released to my Nokia 8 in January, and nothing since then. It's unbelievable. Many bugs, late or no security updates, etc. It should be as a warning to people who are considering buying a Nokia phone.

Ho Po

Customer support suggested me to reset my phone... This bug is so annoying! I'm going to travel again and I really need compass working properly. 

I bet they have all teams focused on the development of the new phones. 

madbilly

@Ho Po yes that's very annoying and very unprofessional of the support team.

I wonder how many of the support team use Nokias as their phones and which models.

potemkin

@madbilly Support department is 100% filled with people who have zero tech background. That's the real problem. Another problem is that they don't get any information from R&D department regarding software & hardware issues and software updates.

Jimmmy

https://nokiapoweruser.com/nokia-8-6-5-2-march-security-update-coming-next-week-delayed-because-of-a-one-time-issue/amp/

Let's hope compass will be finally fixed too. This is last chance I am giving to Nokia.