I just bought the Nokia 7 plus from Hmd Gbl India website on preorder. The device started hanging right from the first device setup. The screen keeps being unresponsive to touches all the time. Locking and unlocking makes screen usable again. Please help me in trouble shooting the issue. I am frustrated.
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So 6 people till now are facing this issue! I am frustrated man! I have sent the phone back to HMD global, Delhi. Nokia raised pick up request to Delhivery courier on 9th May, phone was picked up on 14th. Still in transit as on 23 May evening. No followup by Nokia for Delhivery. One of my life's biggest mistakes was buying a Nokia in 2018. Reach me here edited by moderator: Please no personal information in the post
Don't be picky on small things, ik here and there animation shutter but not a big deal, they'll be fixed by updates
Still facing the issue... Screen become unresponsive until you lock and then unlock it again. I think HMD has made an expensive but low quality mobile and selling it for sake of its brand name. Really frustrated. I will move to consumer forum in short time.
I have visit Nokia Service Centre two times. First time(17-05-2018) they reinstall the software again and said that the problem will be resolve now but after one day I am facing the same issue, Nokia 7 Plus hangs touch is totally unresponsive. when i lock and unlock the screen it starts working. On second visit (23-05-2018) they kept my phone under observation for one day. On next day Service Centre told me that they did not find such kind of issue in this device your device is totally ok. but till date i facing the same issue.
No solution found till date
Had the same issue plus a stuck pixel on the display . I pre ordered my nokia 7 plus from nokia's India website. Went to the service center and they agreed to change the entire display panel. Its been 8 days since I have submitted my phone for repair. Now I am being told to wait for more 1-2 days as the parts are in transit.
This is really frustrating, I didn't pay 26k for this nonsense.
Nokia's customer care doesn't even bother to reply to emails. The chat support is pathetic as all the can say is to visit the nearest service center. This is extremely unprofessional.
I had the same issue.. I purchased it on 19th may and within 2 to 3 days I faced this issue. Firstly I contacted chat support..I followed steps mentioned by them and even formatted the device but the issue was stil not resolved. So I decided to visit Nokia care in Ghatkopar, Mumbai. I went on 28th may to nokia care and They told me that they will need a proof of the issue that I was facing and I was lucky they saw the issue live when i was at the service centre. They decided to provide me a replacement since 14 days were not completed. They reported this issue to Nokia along with the video as proof. Then they sealed my device along with box and accessories and asked me to go to the shop where I purchased this phone with the replacement approved application letter. I went to the shop and gave them the sealed piece along with the replacement letter provided by Nokia care and immediately within 5 mins they gave me new unit.. quite happy with this service from Nokia.. so far no issues on my new device.
Even I am also facing the same issue.
Screen hangs and get responsive only when devise is locked and unlocked.
I have had this same issue withmy nokia 8 and 7 plus but usually an lock/unlock fixes it,seems to be an issue here in ireland too on local forumsbut i dont warrant it an device exchange perhaps a rogue app might be the cause
The same thing happens to me, it's the touch that stops responding unless you lock and unlock the phone.
I have three weeks with the phone and started this day right after a Factory Reset. Before that, it never happenes
Experiencing this issue since long... following all associated posts...
Nokia has not even bothered to answer on this issue on their semi premium device... gave my phone to Service Center, and they are asking 3 months time for repair... is this why we pay 26k on a device...
So found this on the ol' interweb and applied the changes to phone and it helps.There is still the occasional freeze when using split screen apps but overall experience is A LOT smoother. Multitasking is better as well apps reload less.
Batter life has not been affected in any -ve way. I've been using the applied settings for 2 weeks so yes battery life is just as good as before.
To people who are facing these issue. Its A SOFTWARE issue and not a HARDWARE issue imho.
Tips for countering laggy interface.
Go to:
Settings > Apps & Notifications>Show all apps > tap on (3 dots top right) then tap on Show system
Find:
Battery protection, Caivs CustManager DeviceMonitorControl PowerMonitor Power saver, Stability Monitor
All apps are in alphabetical order
In each app:
Modify system settings : no
Draw over others apps : no
In each of the following app:disable apps:(tap to open> force stop >disable) > Modify system settings : no(i this option is there)
com.evenwell.batteryprotection.overlay.base.s600ww
com.evenwell.DeviceMonitorControl.data.overlay.base.s600ww
com.evenwell.PowerMonitor.overlay.base.s600ww
com.evenwell.powersaving.g3.overlay.base.s600ww
Reboot
Don't worry if you don't find 1 or two of the apps in your firmware I did this to my Nokia 8 and Nokia 7 Plus both had 1 apps missing
.
Also I found the more days you use your phone, I THINK imho that the Android OS's inbuilt features learn your usage pattern and the thing that has greatly improved even more than overall smoothness is the multitasking which means less app closing and reloads.
Hope this helps.
P.S. try these changes for a week and then report back here so others can also benefit and I can also validate that disabling the settings is also working on other devices s well
user1529997790973 Interesting solution, hope so that helps, please comment if it occurs again. Regards.
Please ensure you download only apps you use.
Also make sure you are always on line because all the apps uses the network. Then you are good to go