I also have the same issue
I also have the same issue
Try to flash your device once...or go to the nearest service center...
Or if you want to unlock pattern Nokia 7 plus follow this.
or Frp bypass Nokia 7 plus check here
@user1524229032763 I am also facing the same issue. What is your status on the Delhivery pickup? Did they exchange it?
Lots of people are facing same issue of touchscreen unresponsiveness. I think its time for all to get in a same same platform and move to consumer forum or some other forum where Nokia is forced to reply us. Till time in this Nokia community forum we didn't receive any response from Nokia end. Its pathetic to see this.
Me too facing same issue and given my phone to Nokia service center and till time no update from them whether they have any solution of this issue or not.
Those who are with me please like this post.
Your suggested fix seems to be helping a bit. But as you said yourself, it doesn't completely remove the problem. It's still happening from time to time. Where did you find this solution?
Nokia care center is changing the whole touch module of my phone and they said It will take approx 15 days to procure the same and its installation. If problem not resolve even after changing the touch module then I will move to consumer forum.
@Ben Van Aerde
Found it on reditt. The first time you disable all those apps it helps a bit and the more you keep on using the phone the better it gets upto a point. If you have just applied the "fixes" keep using it for like 2 weeks and in my experience the overall smoothness improves. There will still be the occasionall freeze but they are few and far between, overall user experience is a lot better.
The 3 major improvements you'll experience are.
1) Transition animations will stop being choppy after a couple of days. Some animations will improve from the get go.
2) The occasional touch freezes and split screenc app freezes reduces greatly.
3) apps stay in memory and don't reload. Some bigger apps refresh but the mostly pick up from where you left off. Twitter feed stays in the same place, if you are playing a YT video it and just exit in the middle and do some other stuff on the phone opening YT will take you back to the point where you were. Games tend to refresh but not reload. The screen will go white for a moment and then it goes back to where you left the game. Its not a full reload. Also refresh only happens if you come back to the game after a good few hours or the next day. Taking a call or taking a break to do something and then opening the phone again in my experience will not force close the game.
My guess is the Android OS is learning the usage pattern and optimizing it.
I've rooted and installed custom OS's on my older phones and what I think HMD devs are doing is applying a very aggressive (battery saving focussed) CPU governor which is not allowing the CPU/SOC governor to respond fast enough hence the jittery choppy animations and lags.
Use the phone with the "fixes" in place and post a comment after a few days if you find the overall smoothness improves.
Don't comment anything about users who are facing the particular issue. Issue is being recognized by Nokia Care Center and that's why they agreed to change the touch module. And second thing; lots of people are facing the same issue and they all are not dumb.
If what you commented is true that Nokia Care is fool too. Don't be over smart by commenting anything just for sake of post.
Some reactions from their chat support. I have summarized the important replies:
Someone please suggest how we all (those who are facing said issue) can file consumer complaint in bundled way?
Even after I tried every known "fix", I still had the problem regularly. So I went and installed the developer preview yesterday.
Apart from some minor issues that are probably solved by performing a factory reset, it seems to be already usable as a daily driver. So far, No touch problems!
@Zisco I'll report back in a few days.
after updating to July security patch the problem is gone(atter 6 hours using)
@shouvikg796 Please keep us posted in a few days, to make sure it does not reoccur.
it occurs again bt 2 times only
Sad to hear it also happens on the July update. I was to be expected, as this was only a security update from Google, and thus probably no changes from Nokia.
The freezes do not occur on the Development Preview (so far), although I've experienced some system reboots. I'm hoping the new beta will be released soon, I'm expecting this one to be a bit more stable.
This apparently is a hardware problem. If it was a software bug then all 7 plus devices would exhibit it and it would be fixed by updating the software. Since the company replaces screens or even whole phones it is more than obvious that it is a hardware issue.
The company ought to recall all Nokia 7 plus phones and replace them with new devices which have eliminated the problem, for example they sport a different screen micro-controller, one that doesn't suffer from this fault.
I expect them to do this as soon as they have produced a revised Nokia 7 plus without this hardware issue.
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