I am from Vadodara, Gujarat.
I am from Vadodara, Gujarat. I had given my phone to Nokia Care on dated 05.07.2018 and today is 15.07.2018 and till time I had visited them twice to collect the status. Still Nokia Care people are unable to answer me how long it will take to replace the touch module. And to height of unprofessionalism their contact number is not working since last 15 days. That's why I have to visit them personally to know the status. This is how Nokia operates in Vadodara which is a big city. Don't know what they are doing or behave in small cities or with other unawared Nokia users.
As my phone is with Nokia care
do they extend the warranty for additional 10 days? as my phone is with them since last 10 days.
do they really customer oriented to solve or issue?
Mi is much better. I still regret why I purchased Nokia.
any any know how to compain in consumer fourm india?
I have started posting the link of this discussion on Youtube channels and other websites to make aware people about the issue and so far responses from Nokia.
As Zisco mentioned: a few days after installing the developer preview, the touch problem started appearing again. Very strange, as it seemed to be working quite well at first.
So for everybody who thinks that the Android P beta update might be a solution for the touch problems: don't bother installing.
This thread for this specific problem and yes everyone is facing same issue. And till time no solution provided either by Nokia Care or Support. Ask for replacement as soon as possible. Better ask for money back and buy some other brand mobile.
Guys, I was also facing the same issue when I got the phone 20 days back. Screen freeze happened about 2-3 times a day. Then I read a comment on this thread by the user "ABuyer" who has suggested some steps to counter this problem. [See his/her comment in Page 2]
I only changed the settings in "Battery protection" [Modify system settings" to No]. After this change, I have not encountered the Screen freeze problem. Only sometimes while browsing, I think screen fails to register a touch but functions when I click again. I don't know the improvement is because of this change or something else. But you can give it a try.
I am running Android 8.1.0. with July Security patch.
I sideloaded the latest developer preview, which came out today (without hard reset). Will yet you know how it goes.
My mobile is with Nokia Care from 05.07.2018. Didn't get any call from them till time. Even they are not attending any calls of their customers. This is a story of Vadodara Nokia Care. So pathetic.
After updating to android p the problem is there.no change
I'm getting the touch problems as well. It seemed to be going well for about a day.
I have sent info using the Nokia feedback tool.
As this is the biggest thread about the issue, I'm going to quote some replies from their chat support:
They did not answer my question about whether this is a hardware or software issue. So I still don't know if a replacement device might solve the problem.
The could not tell me the status or priority of the bug, as technical team does not give such information.
For now, they always ask to wait until the next update or announcement.
So there is no sollution from nokia
As I understand, they're still investigating the issue.But they couldn't tell me if they already found the cause of it.
If anyone changed his display tell me your experience?
I sent my Nokia for repair because I had the same problem. For now I still have no explanation. Nokia does not say anything. I'll come back to you as soon as I have news. (sorry for my English, I'm french ^^)
For almost a month since I purchased my phone not had any issue, then I did a Factory Reset to it (Was the first Factory Reset that I did to it), and some hours later the problem beggun. So, what version you purchased? and how many time passed since you start to using it?
Let all move to Consumer Forum (India) and spread this issue (with this community forum link) in various social networking websites to make Nokia hear our words.
Guys please try these fixes to see if the freezing issue is resolved or improves. I've been using these "fixes" for a quite sometime on my 7 Plus & Nokia 8. Battery life has not been affected in any -ve way. I've been using the applied settings for weeks & battery life is just as good as before.
To people who are facing these issue. IMHO Its A SOFTWARE issue and not a HARDWARE issue.
Tips for countering laggy interface.
Settings > Apps & Notifications>Show all apps > tap on (3 dots top right) then tap on Show system
Battery protection, Caivs CustManager DeviceMonitorControl PowerMonitor Power saver, Stability Monitor
All apps are in alphabetical order
In each app:
Modify system settings : no
Draw over others apps : no
In each of the following app:disable apps:(tap to open> force stop >disable) > Modify system settings: no(if this option is there)
com.evenwell.batteryprotection.overlay.base.s600ww com.evenwell.DeviceMonitorControl.data.overlay.base.s600ww com.evenwell.PowerMonitor.overlay.base.s600ww com.evenwell.powersaving.g3.overlay.base.s600ww
Don't worry if you don't find 1 or two of the apps in your firmware I did this to my Nokia 8 and Nokia 7 Plus both had 1 apps missing
Also I found the more days you use your phone, I THINK imho that the Android OS's inbuilt features learn your usage pattern and the thing that has greatly improved even more than overall smoothness is the multitasking which means less app closing and reloads.
Hope this helps.
P.S. try these changes for a week and then report back here so others can also benefit and I can also validate that disabling the settings is also working on other devices as well.
Hi everyone I'm posting this after using my fone for a month. Yes even I faced the same issue for a few days but now the issue has stopped completely. I don't know how that happened but luckily it has. I have Norton Cache Cleaner installed as suggested by the Nokia chat support but tbh I don't think that a cache cleaner is going to resolve any problems. Nokia is yet to say anything about this issue whether it is a s/w issue or a h/w issue. I hope it doesn't happen again on my fone but I would still like to know the root cause of it. It is about time Nokia acknowledged that their quality control has been poor. To HMD Global - Have some courtesy at least to step forward and take responsibility for the issue that has been affecting many users. P.S. I have stopped recommending this fone to anyone now and I instead recommend a OnePlus 6.
After installing norton cache cleaner the problem disappeared ,it almost 16 hours.
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