I had the issue even when the Files Go app is disabled. But I kept it disabled and let the phone completely drain. Now no issues. But it may come again.
Try disabling "Display over other apps" option for Google Play Services.
I don't think default Android / app settings have anything to do with this problem. A lot of peope are having this issue (even after a factory reset), and there are others who don't have any problems at all.
The most logical explanation would be that not all Nokia 7 Plus devices are having the exact same hardware components. This is already shown in other topics where people are having brightness issues with a specific touch panel (Novatek-V07). It could be that there are some problems with the touch panel itself or the drivers for the panel.
But Nokia should be able to explain this best. Sadly, they chose to remain silent and just let the warranty run out. This topic is already 6 months old. You do the math...
They are launching too many new devices, which makes this their only focus. They don't have time to fix issues with "older" devices. Whether the device is in the Android One shelf, has become irrelevant. Even though you'll get regular Android updates, these will not fix the shortcomings of the device itself.
For me disabling the "Files by Google" app solved the problem. I guess that's the same app as "Files Go". They might have changed the name. But anyways, so far so good.
Disabling the Files by Google app fixed it for me. I guess they changed the name of that app? I assume its the same app as Files Go. Anyways, so far so good.
I am using Nokia 7 plus since May 2018 (India). My touchscreen gets unresponsive to touch randomly. It just happens randomly. It becomes usable after locking and unlocking the device. I am having this problem for the past 1.5 months, even after Pie update. But soon after October Security update, the issue seems to happen more often than before. Now it has become really annoying. Please fix this with the next update!
I had another issue with earphones before. But all such issues got resolved after Pie. Now this problem is getting annoying. No other issues so far.
I spoke to soon, the problem is back again. Disabling that Files app, didn't fix it after all
it is not a software issue, the problem is in the lcd panel. i have changed whole lcd panel from nokia service centre without paying any money. there is no from last 2 months. A hardware problem can not be solved by software optimization
It's more scarry if you phone is not working I disabled the apps I mentioned above is a proven fix. Don't disable any other apps just the ones mentioned by ABuyer 4 months ago
@user1526067697363: I have tried these settings ABuyer suggested a long while ago, but did not remove the issue for me. It is possible there are multiple problems with this device, which might result in solutions that do not work for everybody.
Either way, Nokia should take up responsibility. If it's that easy to completely solve this problem, don't you think Nokia would have found out already? They're still acknowledging there is an ongoing issue with the device, and after 6 months there's still no official news.
Better post your tweets with #Nokia7PlusScreenFreezing hashtag, I also posted a tweet-
Check out @lakshaykaura’s Tweet: https://twitter.com/lakshaykaura/status/1061778357698940929?s=09
We need to bring this in notice of officials
Also, if you want to reach officials, I suggest you contact Nokia or your vendor directly.
Alright guys! I spoke to someone in Nokia and he gave a simple solution for this, which is better than disabling apps and completely discharging phone.
Step 1: Ensure charger not connected. Press Volume Up + Power for 20 seconds and let your device do force restart.
Step 2: Go to Settings > Apps & notifications > See all apps > Click on three dots on right and select "Show system" > Search for app name "Android system" > Force Stop > Storage > Clear Cache
Step 3: Again Press Volume Up + Power for 20 seconds and let your device do force restart.
After doing this, my device is not giving me screen frozen issue anymore. Its been 2 days I did this and so far all good.
@LakshayKaura I don't see how this would be different from the several factory resets that other users have done. Also, if Nokia had a real solution for this problem, it would have been include in one of the updates.
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