Phone isn't updating to 8.1

Hi i bought nokia 7 plus yesterday. It was showing 8.1 update yesterday but suddenly it stopped. And not showing any update for 8.1 oreo.

Phone isn't updating to 8.1

Pulkit raj kishore Pulkit raj kishore
 /  edited October 29
Hi
i bought nokia 7 plus yesterday. It was showing 8.1 update yesterday but suddenly it stopped. And not showing any update for 8.1 oreo. How do i get update of 8.1 please help me out

Comments

  • user1522918560540 user1522918560540
     /  edited May 17

    just got my phone delivered to Ireland from UK. Really wanted the phone for promise of fast,frequent updates.


    phone is stuck on 8.0, february security

  • A-Lex79 A-Lex79
     / 
    Same here in Wales, 8.0 with Feb security.

    Not sure what is going on, only know that at present the software on this device feels decidedly beta. The camera app in particular has several issues.

    Tried reaching out to a Nokia support rep, but got only the usual 'watch this space' kind of reply.

    Not very encouraging at all.
  • jimbojack jimbojack
     /  edited June 7
    I purchased this phone specifically for the updates, I'm very disappointed. Can't decide whether or not to return this phone.
  • user1522918560540 user1522918560540
     /  edited June 7

    really annoyed with this phone. Android One meant to have fast, frequent updates. I assume most people in Britain and Ireland have received 8.1.


    I hope the delay is just in regards to it being a major update., My questions


    Why still on February security patch. Shouldn't we at least get our April security patch or should I expect that some time in June.


    I don't buy their excuse about the updates being a load on the servers.

    Upgrade your servers then for goodness sake.


    Ive had this phone 2 hours and Im already thinking of returning it. Bought it for android one so I wouldn't have to wait around for updates. Already feeling let down.


    Could have went for a huawei/honor device which has far superior hardware


     


     

  • A-Lex79 A-Lex79
     /  edited May 18
    Return is not an option for me, and besides I really want to like this device, but can confirm that as yet there is no sign of any updates in the UK.

    This practically renders the whole android one thing irrelevant as it stands.

    It wouldn't be so bad if the current firmware and app package was stable......it isn't. The camera app in particular has a number of bugs that need addressing.

    Like I said not very promising at all. Come on HMD, sort this out!
  • user1522918560540 user1522918560540
     /  edited May 18

    I agree. The 8.0 software is buggy, and lags also. Nowhere near the performance of my 2016 oneplus 3. I bought the phone for software mainly and am hugely disappointed so far. Guy from Nokia care said something along the lines of I cant tell you when the update will be, it depends on region, carrier etc...


    I would like to keep the phone, but at the moment for me 


    Android One = same old update process from other manufacturers like motorola, lg, wait...wait..wait

  • jimbojack jimbojack
     /  edited May 4
    I'll probably give it a week and if the update doesn't drop I'll jump ship. It's just a shame the pixel 2 is so expensive as I do love those updates.
  • user1522918560540 user1522918560540
     /  edited May 4
    I'll probably give it a week also.Could just be teething problems with a popular new device,
  • jimbojack jimbojack
     /  edited May 5
    It's annoying how some people's phones shipped with 8.1, I was considering sending mine back to Amazon and purchasing again direct from Nokia website to see if that made a difference, but they've sold out. I have TA-1055 but I suspect the updated version may have a different model number.
  • Dodimo Dodimo
     / 
    I'm disappointed to, bought the phone because of the android one but still stuck on February security patch and android 8.0 really considering to send back the phone if the update won't be out soon.
  • user1525449517675 user1525449517675
     /  edited May 5
    Just got the phone...stuck with 8.0
  • vikas vikas
     / 
    Having same issue
    Some help me to over come this issue
  • Shaitii Shaitii
     /  edited September 11

    I'm having the exact same issue which is very annoying. I'm thinking the newer security patches will come after we get the 8.1.0 update as that happened with another Nokia phone I set up for a family member yesterday. That one got the updates right after turning it on for the first time but mine had been waiting for some time before that already so yeah...

  • A-Lex79 A-Lex79
     / 
    Still nothing, that is infuriating. If you don't have the server capacity to support a host of android one devices and keep them up to date HMD.... Then don't sell any!!!!!

    This would not be so bad if not for the fact that at the moment I consider the 7 Plus broken. There is a swath of bugs present in the system. And the camera app is an absolute mess, it's slow to launch, over exposes shots to the extreme, and the live focus simply does not work.

    I don't know if the update is going to address any of this, but in YouTube reviews of this device I am seeing some differences in the camera app on 8.1, so maybe perhaps.....

    But you had better get this sorted quickly HMD or the result maybe that this is the only device of yours many people ever purchase.
  • aniket thakur aniket thakur
    ✭✭✭  / 
    The update factor is that is depends on model no like ta-1046 is still on 8.0 where as ta-1055 is on 8.1.0. You can get the device updated by going to service centre.
  • Shaitii Shaitii
     / 

    I asked about it elsewhere and got reply from somebody with TA-1046 and they have gotten 8.1.0 normally so that can't be it.

  • jimbojack jimbojack
     / 
    The updates are hosted by Google, I don't believe it has anything to do with server capacity.

    I've also seen people with both varients TA-1046 & TA-1055 reporting that they're running 8.1.

    One person reports seeing the update available but it then later disappeared before he had chance to install.
  • Dodimo Dodimo
     / 
    I have TA-1062 bought in UK from UK retailer and still on Android 8.0 with February security patch.
  • jimbojack jimbojack
     / 
    user1524561834804 which retailer as I got TA-1055 from Amazon. Same software version as you.
  • aniket thakur aniket thakur
    ✭✭✭  / 

    i have ta-1046 but on android 8.0 :(

  • vikas vikas
     /  edited May 18
    I to have TA 1046
    What is difference between TA 1046 & TA 1055
  • porkiemix porkiemix
     / 
    Same here. UK unit, 55 variant, 8.0, February. No update. Tried factory reset and setup without SIM card in, still the same. Bugs and lag aplenty. Needs sorting.
  • aniket thakur aniket thakur
    ✭✭✭  / 
    I don't the difference between 46 & 55 but only camera app is busy till now & jack is bit tight & output is flat
  • Per Porsan Per Porsan
     / 

    You should be happy. 8.1 mess up Bluetooth so much that many devices just stop working (in my case Kenwood dab+ car unit and Garmin vivosmart+ or loose aptx, akg y45bt). 
    If i could downgrade i would do it. 
    Googles implementing of aac codec is messing things up. 

  • user1522918560540 user1522918560540
     /  edited May 18

    The update is based on many factors. Google don't directly update our phones. Its Nokia who does that and they are releasing to different regions at different dates so to not "overload their network", as they say.


    Its also based on your mobile carrier, 3, vodafone etc. It will be up to them to release the update at the final step. I don't think any certain model will get it first. 


    It will be your network provider and region that's important, more so your network.


    Read one guy ta- 1046  had his UK 3 sim in and dutch kpn sim in, and when he switched data to the dutch sim he got the update.


    Im on the 55 varient and tried sticking a 3 ireland sim in but nothing. My own network 48 uses the 3 network anyway so not sure how its gonna work

  • Does anyone know when will we get the update of 8.1
  • jimbojack jimbojack
     / 
    Support chat told me I'll get it once it's released in my region and my carrier approve it. They couldn't be any more specific. The bit about carrier approval is complete nonsense as my phone isn't carrier branded.
  •  I am having the same issue maybe they found a bug in the update and delayed it for now?

    Also can someone tell me what the difference between TA-1046, TA-1055 and any other version is?

    Why is nokia being quiet on this?

  • jimbojack jimbojack
     / 
    I don't know what the difference is but I can tell you that TA-1055 is a single SIM variant. No idea which models are dual SIM.
  • Dodimo Dodimo
     / 
    TA 10-62 is dual sim
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