The screen stays black but the phone is on

About 3 hours ago, I pick up my mobile....I press the power button to unlock the phone, but it was black screened..... But the phone is on....

The screen stays black but the phone is on

System System
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About 3 hours ago, I pick up my mobile....I press the power button to unlock the phone, but it was black screened..... But the phone is on.... The phone is working, even you can it.... I mean everything is ok but the screen stays black..... Still now the screen is black..... What is the problem? What should I do?

Comments

  • Wilson Shrestha Wilson Shrestha
    ✭✭✭  / 

    Hello, this is a common problem in Nokia 3 since I have heard this issue for many times but I don't have a solution for this. You can go to your nearest Nokia Care Center to find a solution for this problem. They might be able to help you.

  • Unknown
     / 

     This happens to my wife's phone after she finishes a call. Screen stays black and she can't end the call...Seems like a proximity sensor issue for her. This occurs randomly since Oreo update.

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