After one month of purchase my Nokia 7 plus, I had an issue(in July).
Touch stopped working randomly, and it started working normally after screen lock and unlock.
I took the device to service center (in September), they flashed the software. It worked OK for few days.
I went again they replaced display folder (touch and display assembly). When they returned the device(in 20 days,5-25 October) it had two yellow spots in diagonal corners. They said it would disappear. Touch was working OK. So I accepted it. After few days the touch started to work on its own and the spots did not disappear.
So I went again to service center and submitted the device (on 20th Nov), this time they are saying the part is not in the stocks (for more than 30 days). I tried calling Nokia customer care. They don’t have any updates and are just forwarding my request to somewhere I don’t know.
And today service center person called me and said that company (NOKIA) is not sending them parts (Display assembly) as they are having some issues with NOKIA. And he asked me to take the device (as it was) and go to different service center for the solution.
After wasting almost three months, you are saying to take it home in Non-working condition and roam around to fix the device that was faulty out of the box and which I did not used even for 1 month in its normal condition.
Is this a customer service?
I want either a replacement or my money back ASAP.