I feel i am cheated by Nokia company

I placed an order for Nokia 1 on nokia.com(order number 2911) on 04-04-2018 and the product is delivered to me on 12-04-2018.

I feel i am cheated by Nokia company

System System
 / 

I placed an order for Nokia 1 on nokia.com(order number
2911) on 04-04-2018 and the product is delivered to me on 12-04-2018. I used
the phone for seven days and at the 8th day phone become dead. same day i login
in nokia.com . there is an option to return the product. i did that. next day i
got an email, describing some troubleshooting steps and they stated that if the
troubleshooting fail, they will replace the product. Troubleshooting did not
worked and i replied to [email protected] but i didnt got any replay. then
i called toll free number. they said that they shall replace the product and
they asked me to give the product at Rolex mobile house, Pathanamthitta, they
are the nokia service center in my city. I given the phone to Rolex mobile
house. they said the phone is board complaint. but they cannot replace the
product. reson is that the product i purchased from nokia.com.

 I want to know,
whether the nokia authorised service center is not responsible for the warranty
of the product brought from nokia.com website ?

 then many time i
called toll free number but i didnt got any positive answer.

now i feel i am cheated..

Comments

  • Unknown
     /  edited June 7

    Hello  user1523115623088, 


    Very sorry to hear about your issues and especially for my late reaction to it. I received info that this issue got escalated and wanted to ask if everything worked out for you now? 


    Best regards,

    Laura 

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