Update stuck

Hi I received the latest security update ota today and choose to install it. However it seems to be stuck at stage 2/2. Battery level is 65%.

Update stuck

Hi

I received the latest security update ota today and choose to install it. However it seems to be stuck at stage 2/2. Battery level is 65%. Restart does not solve the problem. What to do?

Comments

  • Anna - Moderator Anna - Moderator
    ✭✭✭  / 

    Hi user1507550012030,


    Are you still facing this problem? If so, I urge you to contact customer support, as they will be able to look into this more closely.


    Hope your issue gets resolved soon - if it hasn't already.


    Have a great day,

    Anna (Moderator) 

  • Apparently it just needed time. I waited for another hour and then it installed just fine. Problem solved.

  • Anna - Moderator Anna - Moderator
    ✭✭✭  / 

    Ok - this is good to hear. Thanks for letting us know.


    Have a nice day,
    Anna (Moderator)

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