My new Nokia 6.1 is freezing sometimes while opening camera application.
ya even same thing happens to me often, hating it so much
the most frustrating part is that the Wifi issues got a reply from mods, as did the random reboots, but Nokia's been completely ignoring this issue, i've complained to support, posted here, and there are so many other threads as well. there's no solution afaik as of now apart from using the phone in "safe mode" which means you cant use any third party apps, its pretty ridiculous
yes after update android 8.1 security patch 1-May-2018
The phone camera is not working properly on all phones also in Nokia 8 and 6 and 6.1 all phones facing the same problem please resolve an issue in upcoming Update
It's ridiculous that three months in, this is still a problem. Third party apps that use the camera are basically unuseable for me
The solution isn't working for me . and also, what if we want GPS location data in our photos? hope this gets patched.
I chatted with the German support today and I sent them the links to the nokia forum posts. I was told that the problem is known and due to the software and furthermore the technicians are working on it (priority). The support hopes that the problem will be resolved with the next update.Further, "As a temporary solution, we can advise you to turn off 4G and location and hopefully these steps will be resolved until the solution is distributed by our development department." (translated from German)
Then I deactivated the "Location" permisson in the camera app. We will see.
Hope, that Nokia will fix this software bug soon.
Greetz from Austria
Yes, I mentioned my experiences with WA and instagram as well. Let's hope (:
I'm another one with the same problem since day one of owning the phone. I have two of the phones and they both have the exact same freezing problem. I'm about ready to return the phones and go back to my old Samsungs that actually work. Should've known better than giving a these Nokia's a chance.
problem solved after 3rd system update
So the July update is apparently just a security patch. I guess we're waiting longer, or there is no fix planned, either way, disappointed, even if we do have a temp solution (which also doesn't always work)
Probably no one from the Nokia support is following this thread, otherwise they should provide the solution that I get from the service I contacted some days ago:
Settings > Apps & Notifications > see all apps > Camera > Storage > Clear data and cache
After the above step:
Settings > Apps & Notifications > see all apps > Camera > Storage > Force Stop, Disable and Enable again.
At least it worked for me and I see a great improvement with my Nokia 6.1 native camera application.
I hope it helps ..
I probably found the reason it happening. The problem may be in poor memory allocatin and reclaiming handling (software or hardware)
You can download an application that fills phone RAM (like MemoryPump from google play). I have tested it on my Pixel 2 (android 8.1) and on Samsung Galaxy s4 mini (android 4.4). Both behave as expected: when device gets low on memory, system kills application that causing a problem. Full memory allocation until application gets killed doesn't hang ui and happening in 10-20 seconds.
On the other hand when I trying to do the same with Nokia 6.1: memory allocated much slower. UI is unresponsive. In a minute screen turnes off (no ANR for some reason), Power button also doesn't respond for another minute. Then phone turnes on again (like after reboot or something)
Any way there are definitely issues with camera and ui sometimes.
Should I contact service center in Russia, or this behavior considered as normal?
Guys, i think i found why phone is hanging, or at least how to reproduce faulty behaviour.The problem is probably due to poor memory handling when device gets low on it. You can check this yourself with any application that allocates memory (debugging application for developers available on google play)When I tested it on Google Pixel 2 and on Samsung glaxy s4 mini, System killed memory hungry application without any noticeable issue. Nokia on the other hand hanged for two minutes and rebooted after being completely unresponceive. (even long pressing power button didn't work)why my comment doesn't gets published...
Same problems here, really frustrating. Nokia, where are you!? Please acknowledge that this is an issue!
It's ridiculous that this hasn't been either resolved or even acknowledged yet. I got this phone 4 months ago as of now, that's an unacceptable amount of time for a bug to go unfixed, especially when its a pretty big one. I can neither return the phone or afford a new one at this point, so I'm stuck with it, but I'll make sure no one else buys it
Was there some update? I just received August security patch for Android, but no update for firmware or Camera app. My camera app version is 8.0260.80. But I have to say I also did not experienced any crashes or freezes in last few days.
I had the same experience too with the August security update fixing the camera. Instead of the camera app being the problem, it looks like they did fixes related to the location services and memory management - it appears some of the issues related to slow response after waking up from sleep or if memory reaches capacity seem to be improved as well. So probably the camera problems are more related to a broader system issue rather than the app itself. Either way, it's good to have a functioning camera again.
Not fixed for me, today was even worse than usual, both the snapchat and instagram cameras constantly crashed, and the main one froze once as well. Ugh.
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