freeze

Hi, I experience many freezes on any apps. To solve this i have to lock off and on the phone. I have the Nokia 7 plus since 2 weeks. Can you help me? Thx.

freeze

System System
 /  edited November 7
Hi,
I experience many freezes on any apps.
To solve this i have to lock off and on the phone.
I have the Nokia 7 plus since 2 weeks.
Can you help me?
Thx.

Comments

  • Unknown
     / 

     No one to help me?

  • puneet puneet
    ✭✭✭  / 
    Are you on 8.1?
  • Unknown
     / 

     Yes 8.1.0 and april security update

  • Barnacles Barnacles
     / 
    I have experienced many stutters and lags. Especially on 3 rd party apps.
    Animation frame drops are serious and.
    Nokia should know that and have to fix it
  • Unknown
     / 

     No lag for me, just regularly frozen on apps

  • Watteryfowls Watteryfowls
     / 
    Might be best to try a factory reset and setup as new device when you sign in to google
  • Unknown
     / 

     It's a new phone, only 2 weeks.

  • Watteryfowls Watteryfowls
     / 
    Did you recieve phone with 8.0 then update to 8.1?
  • Unknown
     / 

     Yes, update on the start of the device.

  • Watteryfowls Watteryfowls
     / 
    I would still recommend a factory reset, i have seen compliants on here and xda developers about 8.1 not working well for some 7plus owners.
  • Unknown
     / 

     And i do the 8.1 update?

  • Watteryfowls Watteryfowls
     /  edited May 14
    It should already be part of the recovery system image this is the case with most android phones when they download the update it get integrated to system recovery image. So in the event of factory reset you are reset to fresh 8.1
  • Unknown
     / 
    Problem is still there after the Factory reset.
  • Watteryfowls Watteryfowls
     / 
    If you have ta-1046 or ta-1055 you can sign up to the android P developer option and sideload it if you want to try that, is it freezing with stock apps or store apps or both? I would suggest either send it in for repair to hmd/nokia service center (you may lose your warranty i am not sure of the terms) or send it back to the retailer
  • Unknown
     / 

     It's freezing with both.

  • Watteryfowls Watteryfowls
     / 
    I think you should return the phone to the retailer ask for replace or a refund. If it was amazon return window is 30days.
  • Unknown
     /  edited May 17

    I will try the new version first (8.1 v2.22A) then i think i will return the phone to amazon.

    Thx for all.

  • Unknown
     / 

     no more freeze since the update.

  • d-po d-po
     /  edited May 24
    Im experiencing same issue, except it never went away with 2.22A. Did it actually go away fully for you?
  • Unknown
     / 

     No more performance issue but no more 4g either with my provider... I'm bored of this phone!

  • I am experiencing the same constant freezing. Am on 8.1. so frustrating.
  • Unknown
     / 
    I returned the phone.
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