Proximity sensor

Hi I've bought Nokia 7 plus from Amazon and received it on 15th may, it came loaded with Android 8.1 April patch.

Proximity sensor

System System
 /  edited May 18
Hi
I've bought Nokia 7 plus from Amazon and received it on 15th may, it came loaded with Android 8.1 April patch.
I'm facing a problem with the proximity sensor.
it fails to turn off the display when i pick a call or dial a call.
this results into many disturbance.
I'm not able to figure out whether it's a hardware problem or a software problem.
Help me out with the same.

Comments

  • Unknown
     / 
    Hi did you have any luck getting this resolved? Also any luck using dual aim or fm radio as advertised???
  • Unknown
     / 
    Dual sim even - **** auto correct
  • nicnic94 nicnic94
     / 

     Same problem TA-1046. Seem to be a software problem because proximity sensor seem to work on phone tester app or hidden menu.

    May update didn't resolve the problem.

  • Unknown
     / 
    Good to hear others are still having problems...
    Unfortunately with mine TA-1055

    i think mine is hardware. Tester software doesn't work on mine. Tried with 3 apps.

    I tried another Nokia in a phone shop also TA-1055 running on android 8.0.0 with an update till the 1st of February and that worked like a dream covering the Sensor during a call...

    Either a refund im gonna take and get something else or send this off for repair 8 days into owning it...
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