Nokia 5 dropping bluetooth car kit connection repeatedly

I had a Nokia 3 that worked perfectly with my car kit, no problems at all over a period of a couple of months.  I replaced it with a Nokia 5, which paired and connected perfectly and initially worked, but subsequently kept dropping the bluetooth connection during calls.  The call itself never dropped and I could reconnect to the car kit (via the car, nothing needed to be done on the phone) and continue the conversation.  I returned to the shop where I had bought it and they suggested the bluetooth could be faulty and replaced the phone (it was only 3 days old).  However, the new one does exactly the same, so I now assume it is software-related.

Nokia 5 dropping bluetooth car kit connection repeatedly

System System ✭✭✭
✭✭✭  /  edited October 2018

I had a Nokia 3 that worked perfectly with my car kit, no problems at all over a period of a couple of months.  I replaced it with a Nokia 5, which paired and connected perfectly and initially worked, but subsequently kept dropping the bluetooth connection during calls.  The call itself never dropped and I could reconnect to the car kit (via the car, nothing needed to be done on the phone) and continue the conversation.  I returned to the shop where I had bought it and they suggested the bluetooth could be faulty and replaced the phone (it was only 3 days old).  However, the new one does exactly the same, so I now assume it is software-related.


Does anyone else have similar problems, or any kind of fix?

Comments

  • I do have this problem as well! I often need to re-pair my phone to get it to work properly.
  • I have exactly the same problem with my Nokia 5 as reported by Sue. I have no issues with Nokia Lumia 730, Samsung Note 3 and iPhone 7 in my car (Mercedes W212)

  •  My car (a Jaguar XE) has now been in to the dealer and has the latest Jaguar software, but is still doing exactly the same.  Nokia - please can we have a response as to when this will be fixed.

  • I have also problems with Bluetooth during the connection. I have a Mazda. I have the new Android 8 on the Nokia 5. Pleased Nokia solve this Problem.
  • Unknown
     /  edited March 2018

     Happy to report that since I upgraded to 8.0.0 (Oreo) this problem has disappeared entirely.

  • I have a slight issue with the usage. I can connect to my car's bluetooth, but I have to chose the way I want to communicate after I made the call through my cars bluetooth system. (Phone, Bluetooth or Speakers) I thought that if I am connected through bluetooth and the call goes through I wouldn't have to chose the way my phone handles the voice/sound communication. Makes the whole idea of bluetooth connection sort of useless if I still have to look on my phone and chose bluetooth while driving! It should be set automatically on bluetooth if I'm already connected to it... shouldn't it?

  • nmsrmc nmsrmc
     / 
    I'm having also a problem with the bluetooth connection. I can connect my device to my car or to an OBD dongle. Usually i don't use bluetooth for anything more. For several times the bluetooth connection falls and leaves the calls on the phone only. I have to attempt to connect to the phone again with the car menus. When playing music through the car stereo, many times the connection is lost and stops playing music.
    With the obd dongle, as the torque app request auto bluetooth connection, when it notices that is disconnected it reconects automaticly but i notice it stops receiving data for a couple of seconds.
    This is very annoying, not only for the music but mostly for the calls in which it seems the call is dropped...
    I'm running Android 8.1 on my Nokia 5, and i think it started happening about half a year ago.
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