Nokia 6.1 WIFI does not connect

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Comments

  • user1536750701000
    user1536750701000 ✭

    connection issues when using wifi (connection frequently interrupts, e.g. whatsapp frequently shows "reconnecting"). 

    mobile network without problem. 

    my old nexus 5 works without problem in the same network


    how is it is possible that this issue has still not been fixed? wifi is an essential feature for a smartphone.


  • user1526465319508
    user1526465319508 ✭
    This issue was fixed in previous month update but it started again, I am also facing frequent disconnection of WiFi
  • Abhi_Sood
    Abhi_Sood ✭

     Same here, the issue has come again. I made the biggest mistake of my life by buying the Nokia again. Nokia is gone now.

  • Abhi_Sood
    Abhi_Sood ✭

     A few days ago, I noticed the wifi issue and posted my thread too: https://community.phones.nokia.com/support/discussions/topics/7000033615

  • user1526465319508
    user1526465319508 ✭
    also the frustration increases knowing they released a new phone(6.1 plus) with better specs at much cheaper price within 3 months of nokia6.1 release
  • user1527435168221
    user1527435168221 ✭

    I am also facing the same issue even Bluetooth has same problem. really you have cheated ur customers

  • MyNukia
    MyNukia ✭

    Looks like this "support" forum is just a joke. No one from nokia bothers to respond to user complaints.

    I've already posted twice about the wifi disconnections hoping for some response.

    May be they already decided to closed shop and are just trying to get rid of the stock. Who knows.

    What a waste of time and money.




  • user1531920724784
    user1531920724784 ✭

    I solved the wifi issues with my Nokia 6.1 regarding unstable captive
    portal logins:

    I bought (~3€) & installed  the app “WFi Web Login”
    from Ryan DH New from the PlayStore. In the battery optimization

    menu of my phone I changed the setting to “not optimized”
    (to keep the app running in the background) and also set the
    “CaptivePortalLogin” application

    to “not optimized”. Inside the “WFi Web Login” app I set up
    in the 3dot menu the following: second entry to “automatic” and the 6th
    entry to “enabled”.


    work (where login credentials are needed).

    Unfortunately Nokia couldn’t help me. Had some long
    conversations, lots of “do this, do that”, and at the end they advised me to
    send the device to

    service it. Ugly no ? Thank you Nokia, others do better !

    This app from Ryan now works like a charm on my Nokia 6.1 /
    TA-1043 /hardwareversion 5.

    It is logging me in consistently everyday I go to work.

  • user1536750701000
    user1536750701000 ✭
    After September update: still connection issues when using wifi (connection frequently interrupts, e.g. whatsapp frequently shows "reconnecting").

    mobile network without problem.

    Is it only me or did they really didn't fix it?
  • cvcv
    cvcv ✭

    I did not realize this was an issue when I got my Nokia 6.1 not too long ago. I am having issues connecting to my company WiFi which has 802.1x EAP security. Where can I get the post May patch? Thanks.

  • Dinesh Babu M
    Dinesh Babu M
    I'm also having same problem.fix it permanently.if any want connect wifi go to modem settings "disable the SSID option".
  • Faachi
    Faachi
    Can we get a solution for this problem before we throw away the phone or put it on a blacklist nnot to be used by anyone else?
  • SilverOptimus
    SilverOptimus ✭✭
    After much fiddling around, I may have found a simple yet working solution. BUT I cannot guarantee it will work on you, but it's worth a try right?  :) 
    1. First, ensure that Wi-Fi Scanning by apps (even if Wi-Fi is turned off) is switched off from Wi-Fi settings.
    2. Turn off your phone's Wi-Fi as well as Mobile Data.
    3. Now switch off your Wi-Fi router. If you can't do that, move away from any connecting Wi-Fi ranges.
    4. Go to your phone's settings and go through the 'Reset Wi-Fi, Mobile Data and Bluetooth' option. Caution: Please make sure you don't accidentally hit Factory Reset or any other wipe functionalities.
    5. Once done, the Mobile Data will automatically turn on. Turn it off again.
    6. Now turn off your mobile phone and wait a couple of minutes.
    7. Now turn on your Wi-Fi router or move into the Wi-Fi range.
    8. Turn on your mobile phone.
    9. Go to Wi-Fi and connect to your Wi-Fi. You'll have to log back in with your credentials.
    10. Enjoy your newly fixed Wi-Fi connection.  o:)

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