Hello frends.. check one thing..
Open camera n tap 2x zoom
Then try coverings telephoto lens... Is the camera viewfinder still on... ????
@Laura @Anna plz check this out. We need a fix for this issue. The camera can't switch to 2X optical zoom. Sometimes it works and sometimes it doesn't. Plz, forward this to the concerned department.
The telephoto lens works only when there is proper lighting. Indoor or outdoor does not matter. I did a thorough test in it. Tap on the 2x zoom and point at a direction where light source is there, and the telephoto lens will work.
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