Nokia 6 closing randomly even when the battery is above 90%

Hello, I really need help. I have a nokia 6 mobile. Few months ago it started closing randomly and it only reopends when connected to the charger.

Nokia 6 closing randomly even when the battery is above 90%

Lamis Darwish Lamis Darwish
 /  edited January 2019
Hello,
I really need help.
I have a nokia 6 mobile. Few months ago it started closing randomly and it only reopends when connected to the charger. After the Dec/2018 update the problem raised to another level. It's now closing and reopening randomly more than 10 times continuously. It only reopens when I connect it to the charger!
It does so even when the battery is above 90%.
Also, it's refusing to download the latest update ( Jan/2019 ).
Any suggestions?
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