Need to register complaint for nokia service center

Hi i purchased my mobile on Nov 2018, and due to charging jack issue , i submitted my mobile in Nokia service center, bangalore.

Need to register complaint for nokia service center

robengg91 robengg91
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Hi i purchased my mobile on Nov 2018, and due to charging jack issue , i submitted my mobile in Nokia service center, bangalore. But after submitted mobile they call me and told that your mobile is liquid damage, when i told me that show me the CCTV clip when you opened my mobile then they told me to wait for some minutes, but after some  1 hours  they told me that they dont have CCTV login credentials. after 5 days owner told that i dont have any authority to see the CCTV footage. since the date i submitted the mobile they told me so many lies . i am dame sure they change the small PCB on which charging jack is, Kindly tell me what i do now 

Comments

  • ritesh mishra ritesh mishra
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    job sheet : 572433527/190204/003
    Device;- Nokia 5.1 plus
    My phone charging was loose, after few days it becomes very difficult to charge phone. I visited service centre and they accepted the phone after inspection and told me to wait for 1hr , after 1 hr they come to me and said it is liquid damage due to moisture entry. You will be charged 1200 rs for charging issue in phone.
    1- my phone never even encountered even a splash of water, still if moisture is damaging the phone then is it a customer fault or device build quality.
    2- I asked what you did with my phone in room for 1hr, they told be they opened the font and checked the color of indicator. I told them show me the video of the repair or why if you had doubt you didn't open it in front of me. That told they can not help me.customer care also not helping.
    3- if it is liquid damage why sometimes charging is working sometimes not. If there is liquid damage it should completely stop charging. It is just to fool consumer to avoid warranty cost. It is simple case of poor build of USB port.

    *This was my first Nokia phone and it will be the last. Trust of Nokia is broken.
    I will never buy any Nokia phone in future, also I will recommend everyone not to buy Nokia phones since they are cheating customer.
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