Anyone facing this loose charging port problem? Like me? Its been only 3 months and cable wiggles a lot while charging and does not even charge if there's a slight moment! I even tried to use other cables but no use...mbl won't charge! Help..
I hate to see so many people complaining about the same issue and its not even a software bug. Nokia is literally making their users ditch their phones due to this design flaw. And, this issue is not only present on one of the Nokia phones but so far I have found this issue is massive in Nokia 7 Plus and now same thing is being complained by the users of Nokia 5.1 Plus and Nokia 6.1 Plus. This is certainly going to affect the goodwill of Nokia badly.
However, its my duty to tell you to contact your nearest Nokia Care Center and see if they can help you.
Yes, they are saying your fon has some moisture entry so it will not cover in warranty. Although I had never splashed a single drop of water, now realised xiaomi is best.
We should come together and file a legal case in consumer court. Make a whatsapp group and take everyone who is suffering from this charging problem.
mine repaired with 980rs charged by service centre which was falsely accused as liquid damage by nokia care. totally disappointed with service centre & nokia. i will support for consumer forum. what they said abkua yours? have you visited service centre?
job sheet : 572433527/190204/003 Device;- Nokia 5.1 plus My phone charging was loose, after few days it becomes very difficult to charge phone. I visited service centre and they accepted the phone after inspection and told me to wait for 1hr , after 1 hr they come to me and said it is liquid damage due to moisture entry. You will be charged 1200 rs for charging issue in phone. 1- my phone never even encountered even a splash of water, still if moisture is damaging the phone then is it a customer fault or device build quality. 2- I asked what you did with my phone in room for 1hr, they told be they opened the font and checked the color of indicator. I told them show me the video of the repair or why if you had doubt you didn't open it in front of me. That told they can not help me.customer care also not helping. 3- if it is liquid damage why sometimes charging is working sometimes not. If there is liquid damage it should completely stop charging. It is just to fool consumer to avoid warranty cost. It is simple case of poor build of USB port.
*This was my first Nokia phone and it will be the last. Trust of Nokia is broken. I will never buy any Nokia phone in future, also I will recommend everyone not to buy Nokia phones since they are cheating customer.
job sheet : 572433527/190204/003 Device;- Nokia 5.1 plus My phone charging was loose, after few days it becomes very difficult to charge phone. I visited service centre and they accepted the phone after inspection and told me to wait for 1hr , after 1 hr they come to me and said it is liquid damage due to moisture entry. You will be charged 1200 rs for charging issue in phone. 1- my phone never even encountered even a splash of water, still if moisture is damaging the phone then is it a customer fault or device build quality. 2- I asked what you did with my phone in room for 1hr, they told be they opened the font and checked the color of indicator. I told them show me the video of the repair or why if you had doubt you didn't open it in front of me. That told they can not help me.customer care also not helping. 3- if it is liquid damage why sometimes charging is working sometimes not. If there is liquid damage it should completely stop charging. It is just to fool consumer to avoid warranty cost. It is simple case of poor build of USB port.
*This was my first Nokia phone and it will be the last. Trust of Nokia is broken. I will never buy any Nokia phone in future, also I will recommend everyone not to buy Nokia phones since they are cheating customer.
job sheet : 572433527/190204/003 Device;- Nokia 5.1 plus My phone charging was loose, after few days it becomes very difficult to charge phone. I visited service centre and they accepted the phone after inspection and told me to wait for 1hr , after 1 hr they come to me and said it is liquid damage due to moisture entry. You will be charged 1200 rs for charging issue in phone. 1- my phone never even encountered even a splash of water, still if moisture is damaging the phone then is it a customer fault or device build quality. 2- I asked what you did with my phone in room for 1hr, they told be they opened the font and checked the color of indicator. I told them show me the video of the repair or why if you had doubt you didn't open it in front of me. That told they can not help me.customer care also not helping. 3- if it is liquid damage why sometimes charging is working sometimes not. If there is liquid damage it should completely stop charging. It is just to fool consumer to avoid warranty cost. It is simple case of poor build of USB port.
*This was my first Nokia phone and it will be the last. Trust of Nokia is broken. I will never buy any Nokia phone in future, also I will recommend everyone not to buy Nokia phones since they are cheating customer.
job sheet : 572433527/190204/003 Device;- Nokia 5.1 plus My phone charging was loose, after few days it becomes very difficult to charge phone. I visited service centre and they accepted the phone after inspection and told me to wait for 1hr , after 1 hr they come to me and said it is liquid damage due to moisture entry. You will be charged 1200 rs for charging issue in phone. 1- my phone never even encountered even a splash of water, still if moisture is damaging the phone then is it a customer fault or device build quality. 2- I asked what you did with my phone in room for 1hr, they told be they opened the font and checked the color of indicator. I told them show me the video of the repair or why if you had doubt you didn't open it in front of me. That told they can not help me.customer care also not helping. 3- if it is liquid damage why sometimes charging is working sometimes not. If there is liquid damage it should completely stop charging. It is just to fool consumer to avoid warranty cost. It is simple case of poor build of USB port.
*This was my first Nokia phone and it will be the last. Trust of Nokia is broken. I will never buy any Nokia phone in future, also I will recommend everyone not to buy Nokia phones since they are cheating customer.
A guy with a 6.1 plus uploaded a video on YouTube about how the service centre told him that the port had been in contact with water and and the charged him 2300/- for changing it. Nokia is running a scam .How the **** all faulty phone s can have the same problem?
Hey guys, I own a Nokia 5.1 plus and I have the same exact problem. Went to Nokia Care today, they told me the same thing, that it was moisture resulting in liquid damage which coincidentally is not covered by Nokia's warranty. They charged me 1800 bucks. I'm not sure if I want to get it fixed from them. Has anyone tried getting it fixed from the authorised service centre? If so, has the problem been solved?
We should come together and file a legal case in consumer court. Make a whatsapp group and take everyone who is suffering from this charging problem.
mine repaired with 980rs charged by service centre which was falsely accused as liquid damage by nokia care. totally disappointed with service centre & nokia. i will support for consumer forum. what they said abkua yours? have you visited service centre?
Is ur phone charging port working properly. How many days for repairing.
Yea i have also that problem then it was serviced repaired by service centre but they broke my mobile glass and they dont accept that they done it very bas service by *moovatupuzha nokia service center kerala
Nokia Care doesn't even have stock of the replacement port. Asked me to come back after 1 month. I have battery left for 2 more hours and my phone will be off for the next 1 month.
Nokia...! This is horrible. Please call back all the defective phones.
Comments
However, its my duty to tell you to contact your nearest Nokia Care Center and see if they can help you.
Video of my issue! Tweeted!
Device;- Nokia 5.1 plus
My phone charging was loose, after few days it becomes very difficult to charge phone. I visited service centre and they accepted the phone after inspection and told me to wait for 1hr , after 1 hr they come to me and said it is liquid damage due to moisture entry. You will be charged 1200 rs for charging issue in phone.
1- my phone never even encountered even a splash of water, still if moisture is damaging the phone then is it a customer fault or device build quality.
2- I asked what you did with my phone in room for 1hr, they told be they opened the font and checked the color of indicator. I told them show me the video of the repair or why if you had doubt you didn't open it in front of me. That told they can not help me.customer care also not helping.
3- if it is liquid damage why sometimes charging is working sometimes not. If there is liquid damage it should completely stop charging. It is just to fool consumer to avoid warranty cost. It is simple case of poor build of USB port.
*This was my first Nokia phone and it will be the last. Trust of Nokia is broken.
I will never buy any Nokia phone in future, also I will recommend everyone not to buy Nokia phones since they are cheating customer.
Device;- Nokia 5.1 plus
My phone charging was loose, after few days it becomes very difficult to charge phone. I visited service centre and they accepted the phone after inspection and told me to wait for 1hr , after 1 hr they come to me and said it is liquid damage due to moisture entry. You will be charged 1200 rs for charging issue in phone.
1- my phone never even encountered even a splash of water, still if moisture is damaging the phone then is it a customer fault or device build quality.
2- I asked what you did with my phone in room for 1hr, they told be they opened the font and checked the color of indicator. I told them show me the video of the repair or why if you had doubt you didn't open it in front of me. That told they can not help me.customer care also not helping.
3- if it is liquid damage why sometimes charging is working sometimes not. If there is liquid damage it should completely stop charging. It is just to fool consumer to avoid warranty cost. It is simple case of poor build of USB port.
*This was my first Nokia phone and it will be the last. Trust of Nokia is broken.
I will never buy any Nokia phone in future, also I will recommend everyone not to buy Nokia phones since they are cheating customer.
Device;- Nokia 5.1 plus
My phone charging was loose, after few days it becomes very difficult to charge phone. I visited service centre and they accepted the phone after inspection and told me to wait for 1hr , after 1 hr they come to me and said it is liquid damage due to moisture entry. You will be charged 1200 rs for charging issue in phone.
1- my phone never even encountered even a splash of water, still if moisture is damaging the phone then is it a customer fault or device build quality.
2- I asked what you did with my phone in room for 1hr, they told be they opened the font and checked the color of indicator. I told them show me the video of the repair or why if you had doubt you didn't open it in front of me. That told they can not help me.customer care also not helping.
3- if it is liquid damage why sometimes charging is working sometimes not. If there is liquid damage it should completely stop charging. It is just to fool consumer to avoid warranty cost. It is simple case of poor build of USB port.
*This was my first Nokia phone and it will be the last. Trust of Nokia is broken.
I will never buy any Nokia phone in future, also I will recommend everyone not to buy Nokia phones since they are cheating customer.
Device;- Nokia 5.1 plus
My phone charging was loose, after few days it becomes very difficult to charge phone. I visited service centre and they accepted the phone after inspection and told me to wait for 1hr , after 1 hr they come to me and said it is liquid damage due to moisture entry. You will be charged 1200 rs for charging issue in phone.
1- my phone never even encountered even a splash of water, still if moisture is damaging the phone then is it a customer fault or device build quality.
2- I asked what you did with my phone in room for 1hr, they told be they opened the font and checked the color of indicator. I told them show me the video of the repair or why if you had doubt you didn't open it in front of me. That told they can not help me.customer care also not helping.
3- if it is liquid damage why sometimes charging is working sometimes not. If there is liquid damage it should completely stop charging. It is just to fool consumer to avoid warranty cost. It is simple case of poor build of USB port.
*This was my first Nokia phone and it will be the last. Trust of Nokia is broken.
I will never buy any Nokia phone in future, also I will recommend everyone not to buy Nokia phones since they are cheating customer.
Lets Thrash them on twitter and file a case in consumer court
~Another disappointed Nokia user
Its type c cable has got very loose
Nokia...! This is horrible. Please call back all the defective phones.