Restarting & power off after Android 9 upgrade

Ever since the upgrade to Android 9 last week my Nokia 8 has started randomly rebooting or powering off.

Restarting & power off after Android 9 upgrade

Ever since the upgrade to Android 9 last week my Nokia 8 has started randomly rebooting or powering off.

It's never done it whilst I've been using it.
But maybe around once a day I'll take the phone out of my pocket and it'll either be off or will have rebooted and be at the post-reboot unlock screen.

Because both things it's doing are actions from the power button menu I wonder if the behaviour of this has changed from v8 to v9 and maybe random button presses in my pocket that had no effect on v8 are now causing spurious behaviour.

I just wondered if anyone else has been getting this behaviour?

Comments

  • potemkin potemkin
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    Reset phone to factory settings. If after that phone continues randomly rebooting, it's most likely some kind of hardware failure.
  • Hugh Matthews Hugh Matthews
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    Mine randomly rebooted a couple of times after upgrading to Pie but has not done it once since I did a factory reset.
  • jdan jdan
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    If you use an sd-card, remove it to see if that is the culprit. I had to remove mine after similar behaviour and I haven't installed it again because I don' t really need it.
  • Interestingly, in the last few days it seems to have stopped doing it all by itself. I've not changed anything. I'll keep monitoring the situation and update this thread with any changes.

    To respond to the above though: there's no SD card, and no hint of any hardware problems before the upgrade from 8 to 9.
  • jdan jdan
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    Suddenl6 my Nokia 8 was off when I took it out of my pocket on Wednesday evening. I had to try several times to restart it. I don't know why it had suddenly powered itself off. I was quite worried of course. But after reading an article on this site I hope it merely was some software bug. Fingers crossed.
  • motabahm motabahm
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    It seems you guys have it pretty good

    I downloaded the OTA update and installed it... Phone went into boot and 4 hours later it was still stuck with a boot loop on the "android" flash screen

    Had to.get into the bootloader menu and reset the phone to factory... Lost all my data but the phone did boot up...

    Now...every few hours the phone just randomly freezes up and restarts.. . And I lose my fingerprints...when i tryyto add the fingerprints again it asks me to use different fingers.
    And sometimes it does allow me to add my fingerprints again.


    In addition to bluetooth issues... Wifi Wif 4G data comneconne loss issues..
    Apps just craah wothout warning.... 
    My phone is utterly broken now.
  • jdan jdan
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    Did you do a reset like described here?
    https://www.hardreset.info/devices/nokia/nokia-8/hardreset/first-method/
    According to this site this really helps (but you lose all your data!)
    https://forum.xda-developers.com/nokia-8/help/nokia-8-stuck-boot-loop-camera-update-t3803059
  • Robin CM said:
    Interestingly, in the last few days it seems to have stopped doing it all by itself. I've not changed anything. I'll keep monitoring the situation and update this thread with any changes.

    To respond to the above though: there's no SD card, and no hint of any hardware problems before the upgrade from 8 to 9.
    My previous phone was a nexus 5x (Oreo) and it had the same issue, I just put it down to when you hold the power button down for a while it will trigger a restart (this is a feature desihdes for when your phone freezes). In regards to hardwear problems, I may be wrong about this but, there was a time when nexus 5x phones would bootloop soon after android 8 update and I think they said the update caused the hardware to fail (they just replaced the motherboard and fixed). Just thought you should be aware it is posible for software to break hardwear
  • motabahm motabahm
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    I tried the reset

    Still acts up.... This is not a hardware problem


  • Francis2 Francis2
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    I'm having the same problem (random reboots and shutdowns after update to Android Pie). My Nokia 8 was stable on Oreo, then started randomly rebooting and shutting down after upgrade to Pie 5.110. I tried a factory reset, that didn't help. I've manually installed the 5.140 OTA, that hasn't helped either, I've had 2 or 3 shutdowns since.

    I'm going to try using a different SD card to see if that helps.

    It's quite difficult to troubleshoot because it only happens every few days for me.
  • Hey, 
    It might be hard, but can you try to reset your phone and use it with the.most basic setup, meaning, the least amount of third party apps, for a day?
    Some apps are not really updated for pie yet, so the issues mmigh be from there.
    Now, i guess that apps like games will not generate these problems while they are not running, but others might
  • marcolopes marcolopes
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    I'm having the same exact problem but I didn't upgrade to pie! I have the update available but hachave instsllei it.

    This happens overnight, with the phine charging.

    I must do a soft reset in the next day to bring it back to life...
  • arjun.dhir arjun.dhir
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    Try doing a factory reset, if issue persists, it is pointing to a failing battery. 
  • Sylie Sylie
     /  edited April 5
    My phone get automatically rebooting after opening the camera. This happens only after updating to 9; I tried factory reset too but no use. Please help!
  • Install version 8.1 .it is the problem mostly facing by Nokia 8 Android 9 plz roll back to 8.1
  • parabnileshs parabnileshs
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    Francis2 said:
    I'm having the same problem (random reboots and shutdowns after update to Android Pie). My Nokia 8 was stable on Oreo, then started randomly rebooting and shutting down after upgrade to Pie 5.110. I tried a factory reset, that didn't help. I've manually installed the 5.140 OTA, that hasn't helped either, I've had 2 or 3 shutdowns since.

    I'm going to try using a different SD card to see if that helps.

    It's quite difficult to troubleshoot because it only happens every few days for me.
    Goto service centre and get the battery replacement. Phone will be fine from the moment the battery is changed.
  • marcolopes marcolopes
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    Goto service centre and get the battery replacement. Phone will be fine from the moment the battery is changed.
    Battery replacement needed because of PIE update???
  • Francis2 Francis2
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    I think there are two different causes of random reboots which affect different people. For some it's the battery but for some it's Pie related. When I upgraded to Pie I started getting the reboots every few days, then when I downgraded to Oreo they went away, so in my case they seem software not hardware related. Or possibly it could be a bit of both, i.e. an interaction between Pie and a hardware issue that doesn't trigger any problems with Oreo, but my intuition is that it's just software.
  • J444LH J444LH
     / 
    @Francis2 I agree, whilst there are no doubt Battery issues I sure the latest 9  (5_15 ) is also causing restarts. I had been on the 5_14 branch until the end of May with no issues, finally got the 5_15 branch and May update and now I'm getting restarts every second day or so.
    My battery is rarely below 70% and its been above 80% in most restart instances, most recent it was in the high 90's.
    In my case it seems to occur after I've been using Microsoft Teams, will monitor.
  • Francis2 Francis2
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    In my case I've had restarts on all Pie versions that I've tried: 5_110, 5_140 and 5_150. I did a factory reset whilst on 5_150, that reduced the frequency of restarts but they're still happening - the phone lasted about 10 days with no restarts before restarting itself today.
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