[Important Update] - Fraud Warning

HMDLaura
HMDLaura ✭✭✭✭
edited February 2019 in India

Hi everyone!

Please be aware that we have recently become aware that somebody is sending fake/spoof SMS, calls and emails referencing Nokia.com whereby unsuspecting consumers are being asked to submit money/registration fees against a lucky draw. PLEASE DO NOT PARTICIPATE IN ANY OF THESE FAKE OFFERS OR GIVE OUT ANY OF YOUR INFORMATION IN THIS REGARD. 

Please contact 18001028169 or [email protected] for any further queries.

Best regards, 
Laura 

Comments

  • AnilAG
    AnilAG ✭✭
    edited February 2019
    I also got the call from +91 9931069671 on 05 Feb 2019 at 2:22
    The Caller told me that he is calling from nokia and told me that I have purchased Nokia Mobile from shopclues and I will have the chance to win tata safari, etc. etc.
    Since I have not purchased it from shopclues, I asked him his name, and he answered as Rakesh Kumar. Then again forcefully I asked him his email id but he hanged the call.

    The issue is that, from where these people getting details that I own the nokia phone which I have bought just one week before ?
  • neng
    neng ✭✭✭
    Yeah one should not give out any personal details or money to these fraudsters because if there were any such offers it would be published on the Nokia forum, its social media channels or websites..... Also we should be able to convince ourselves that usually NO AMOUNT is charged to enter the contest and subsequently a prize draw.
    Be aware of this and the right thing to do if you receive any such offers is you just IGNORE it or you could file a complaint !
  • user1513791683644
    user1513791683644 ✭✭✭
    Thank you for the heads up Laura
  • madbilly
    madbilly Super User
    @HMD_Laura thanks for warning everyone, much appreciated :smile:
  • Hikari Calyx
    Hikari Calyx ✭✭✭
    ritesh mishra said:
    https://www.google.com/amp/s/gadgets.ndtv.com/mobiles/news/nokia-6-1-plus-nokia-5-1-plus-owners-complain-of-faulty-charging-ports-1988592?amp=1&akamai-rum=off

    Please look into the matter, as due to Nokia design fault in my 5.1 plus they are charging me 1200rs for repair.
    The avoidance solution is pretty simple: DO NOT USE original USB-C cable. 
    I personally use the charger for Microsoft Lumia 950 XL for about one year and my USB-C port is still fine. 
  • Andycool
    Andycool ✭✭✭
    Dear Nokia,
     thanks for warning everyone, much appreciated.
  • nsakq v30
    nsakq v30 ✭✭✭
    nmgo3 said:
    HMD_Laura said:

    Hi everyone!

    Please be aware that we have recently become aware that somebody is sending fake/spoof SMS, calls and emails referencing Nokia.com whereby unsuspecting consumers are being asked to submit money/registration fees against a lucky draw. PLEASE DO NOT PARTICIPATE IN ANY OF THESE FAKE OFFERS OR GIVE OUT ANY OF YOUR INFORMATION IN THIS REGARD. 

    Please contact 18001028169 or [email protected] for any further queries.

    Best regards, 
    Laura 



    👆🏻 Here's a screenshot of the SMS sent by those fraudsters received by my Aunt on 05th February, 2019.

    I too had received such SMS on 04th February, 2019, But, I had deleted it. However, I have the screenshot of the Call log from the cell no. (+91) 7250052165. That guy pretended to be an employee of Shopclues.com, he did not even mention his name and designation. I have marked his call as a Spam call.
    Here's the screenshot of the said call log👇🏻



    I request HMD Global to investigate this and get to the bottom of this matter. If required, Please lodge a police complaint by registering a F.I.R.

    It appears that somebody within your company or from the courier company is leaking customer data to such fraudsters.

    I and my aunt had purchased Our Nokia Phones from your website. The guy who had called from the aforementioned number knew perfectly well that I had even won Nokia Bluetooth earphones as lucky draw.
    Wauu...what language they used? It's English or something else... British USA people ll suicide after seeing this engolish..lol
  • Jonesqalez838
    Jonesqalez838 ✭✭
    Wow, thank you for the heads up, Laura! Be careful out there, fellas.
  • sj sp
    sj sp ✭✭
    hikari calyx said:
    ritesh mishra said:
    https://www.google.com/amp/s/gadgets.ndtv.com/mobiles/news/nokia-6-1-plus-nokia-5-1-plus-owners-complain-of-faulty-charging-ports-1988592?amp=1&akamai-rum=off

    Please look into the matter, as due to Nokia design fault in my 5.1 plus they are charging me 1200rs for repair.
    The avoidance solution is pretty simple: DO NOT USE original USB-C cable. 
    I personally use the charger for Microsoft Lumia 950 XL for about one year and my USB-C port is still fine. 
    If the Original USB Type C cable is not used,,,,then the suggestion is buy/use another cable.... what is HMD view on the above?
  • nsakq v30
    nsakq v30 ✭✭✭
    nmgo3 said:
    HMD_Laura said:

    Hi everyone!

    Please be aware that we have recently become aware that somebody is sending fake/spoof SMS, calls and emails referencing Nokia.com whereby unsuspecting consumers are being asked to submit money/registration fees against a lucky draw. PLEASE DO NOT PARTICIPATE IN ANY OF THESE FAKE OFFERS OR GIVE OUT ANY OF YOUR INFORMATION IN THIS REGARD. 

    Please contact 18001028169 or [email protected] for any further queries.

    Best regards, 
    Laura 



    👆🏻 Here's a screenshot of the SMS sent by those fraudsters received by my Aunt on 05th February, 2019.

    I too had received such SMS on 04th February, 2019, But, I had deleted it. However, I have the screenshot of the Call log from the cell no. (+91) 7250052165. That guy pretended to be an employee of Shopclues.com, he did not even mention his name and designation. I have marked his call as a Spam call.
    Here's the screenshot of the said call log👇🏻



    I request HMD Global to investigate this and get to the bottom of this matter. If required, Please lodge a police complaint by registering a F.I.R.

    It appears that somebody within your company or from the courier company is leaking customer data to such fraudsters.

    I and my aunt had purchased Our Nokia Phones from your website. The guy who had called from the aforementioned number knew perfectly well that I had even won Nokia Bluetooth earphones as lucky draw.
    What language he used??? RIP English
  • itsoksrikanth25
    itsoksrikanth25 ✭✭

    Dear sir,

    i got a mail from "[email protected]"

    [email protected]>

    to:[email protected]

    cc:[email protected]


    Regarding: Dear Muppidi Srikanth,


    OFFICIALLY, It is with high esteem I announce that Nokia Corporation has transferred your Funds of £495000 Great British Pounds (Four Hundred Ninety-Five thousand Great British Pounds ) to the Reserve Bank of India also 2 Nokia X30 5G smartphones and Brand-New Nokia Pure Book X14 Laptop will be delivered to the address with in 5-7 working days . 



    The Reserve Bank of India (RBI) will be in charge of the transfer of your funds into the account you have provided with the approval of the Indian Financial Authority and also The Reserve Bank of India (RBI) charging you Rs.11,950 INR as Convenience and Service Charges fee before they proceed with the conversion. 

    The Convenience and Service Charges fee is legally for licensing and coverage documentation. We want you to understand that you need to pay the Convenience and Service Charges fee to enable them to proceed with the transaction.


    This amount is to be submitted to the Reserve Bank of India for it to carry out the transfer of prize fund. Meanwhile, the Reserve Bank of India has no power or authority to deduct any amount from your prize fund as the fund £495000 Great British Pounds (Four Hundred Ninety-Five thousand Great British Pounds )  has a seal with an insurance policy that prevents any person(s) from getting access to the prize fund. This means ONLY you can gain access to the Prize Fund. 


    Because of delay in visa Processing, we cannot send any of our officers from the UNITED KINGDOM to INDIA. Therefore, our Representative officer Mr. Raymond Austin will communicate to you all the processes from the Reserve Bank of India in New Delhi. Please keep your "MOBILE PHONE ON" as the officer will contact you on your phone with the contact number you have submitted in your previous mail.

     

    We advise that you immediately contact (Mr. Raymond Austin ) to meet with the stipulated time (Phone No: +91-8448961573 )

    IS IT TRUE?

    Thanks & Regards,

    Srikanth.M

  • joe367
    joe367 ✭✭✭
    https://community.phones.nokia.com/discussion/comment/213692#Comment_213692

    Dear Srikanth.

    Never reply to such mails. It is clearly a scam. The three email addresses you have shared doesn't belong to Nokia mobiles and Nokia is not conducting any such give aways or competitions as of now. If you have lost any money already please report to authorities.

  • joe367
    joe367 ✭✭✭

    Also Reserve Bank of India is not involved in any such transactions and never charges user directly.

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