Sometimes phone is working but its touch stops working.i have to lock the phone and then again its touch start working
I forwarded this topic and got asked if anyone of you have received the June update already? It might solve this issue.
Maybe you can check your phones for the update and let me know that would be great.
Thanks a lot and best regards,
I got security update for June 2018 which mention "Update Google Security Patch 2018-06" (87.4 MB).
My country is India.
I am also facing the same issue. I received my device on May 2, 2018, and its work fine for one week. After one week I start facing the touch unresponsive problem. I have to lock the phone and unlock then again its touch start working. Regarding this issue, I was visited 2 times Noika Service center they kept my phone for one day for observation but next day they said that they did not find any such problem. Till date, I am facing the same issue. Many users complaint this issue but no solution given by Nokia
Unfortunately, when an update arrives depends on the carrier as well and it seems a lot of people on EE are receiving the updates quite late. I don’t really know why this is happening. Sorry for that.
@All I forwarded this topic and I try my best to provide new information on it as soon as I can
The bug is after June update still there. Are they working to solve the issue with next update?
same here, after doing a factory reset, the touch does not respond several times, before the factory reset I never had this problem, Did you get fixed?
There are a lot of people with this issue. What supposed I do? Throw my new phone? in my country doesnt exist Nokia service center.
user1529080560709 Exactly the same to me, it started after a factory reset that I did to my phone, very curious, now the problem becomes so serious to me, I have to lock and unlock it almost more than a half the time I use it.
Same problem here. Using the June update. Hopefully the next update will fix this annoying issue.
Has anyone had a response from Nokia?
Same problem here
I also purchased this phone this year and after about 4 months the same issue started to occur. i spoke with Nokia chat and tried to start the phone in safety mode but as soon as you start to write a text message thats when it hangs - cant type a message. They said to send it off for repairs. They arranged for it to be sent to our Sydney office for repairs and no all they sent me was a quote for $250 to replace the screen... They are saying that as my screen had a small crack over the front facing camera this is the cause... Even though that crack appears after 3 weeks when i first got the phone. it fell down the seat inside my car and cracked somehow. there is no way im paying $250 to fix it since thats not the cause - its doing the same thing everyone else is experiencing and has nothing to do with a crack over the front camera. so disappointed with HMD and Nokia. no wonder people end up spending thousands on a iphone - at least they dont get treated with rubbish phones and bad service. thanks for Nothing Nokia but thats it. im done. i loved my nokia lumia and hung out for this 7+ but thats it. never again
I was hoping to have an answer to this by now.
There are others who have been helped with a hardware repair (touch panel). There's a bigger thread on these forums about the problem.
I have sent my device in for repairs as well, but after a month waiting, they returned the device to me with a ROM downgrade to the security patch of May 2018. So they did not replace anything, and of course the problem was not resolved. Really annoying...
I'll be returning the device again this week.
It's really annoying this issue, I have the same problem in my Nokia 5. I'm from México and I have to send my phone to warranty and they'll take a month for solve the problem, but reading this, there Is no solution. I'm tired, I wanna throw my phone to the wall, I still have to pay for it 2 Years! I was hoping some real good **** of this brand, but it's disappointing!
i havent had the hang issue now for almost 2 weeks. after the phone was sent to our service centre they were going to charge me $250 to replace the screen due to a small crack across the front camera. i refused and had them send the phone back to me. I then saw a post where someone had let their phone drain of battery to zero and then charge it back to 100% and it fixed his issue. I tried this and it worked 100%. My phone has not had the hang since. i couldnt believe it could be something so simple. I did notice that the hang issue started to stop when battery saver mode was activated. but it hasnt hung since and i havent let the battery drain completely again. Im running Pie and saved myself $250 on a new screen. give it a try.
It looks like you're new here. If you want to get involved, click one of these buttons!