Data connection issue on 5.1 plus

Though data is on, my Nokia 5.1 plus couldn't pick up internet connection. I tried factory reset, changed sim card but none of them worked.

Data connection issue on 5.1 plus

Raghavan Raghavan
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Though data is on, my Nokia 5.1 plus couldn't pick up internet connection. I tried factory reset, changed sim card but none of them worked. But no such probelem when connected to WiFi.
I'm running on android 9. Can someone help me to troubleshoot

Answers

  • singhnsk singhnsk
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    Hello, did you double check that the access point name is correctly set for your operator. Also, are data services available on your number?
    I'd want you to try a few things:
    1. Check the same sim card in another phone to confirm that the SIM has data services privileged.
    2. Check by inserting some other SIM card in your phone. See if it connects to data service of not.
  • Raghavan Raghavan
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    Connection is good if the sim is inserted on another phone..I tried another sim card it didn't work either
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