As you may know, when I was in Barcelona I mentioned to HMD people several times about the various issues with the Nokia 8 and I was asked to send them an email about it. This is what I sent:
Hi [name removed],
MWC you arranged for me to have a short conversation with [name removed]
and you asked me to send you a list of the issues I mentioned with the
Nokia which you could share with [name removed]. These are issues that have
existed for some time and are a source of frustration and disappointment
for owners of the 8. Most were also raised in the recent AMA questions
- Since the "Pro" camera update (~9 months ago):
- Since the Android 9 Pie update (originally in December 2018):
- Almost every update:
I remember that [name removed] explained that he believes the online community
and word-of-mouth will be the most effective ways for Nokia to promote
the "just keeps getting better" message. This will only work if the
devices really do just keep getting better, so these bugs really need to
be addressed considering that some have been present for a long time.
We can all accept that bugs sometimes creep in, but for them to persist
for so long without being fixed is not acceptable.
that these are only the issues which are specific to the Nokia 8
(AFAIK); unfortunately I can't verify them all as my phone has not yet
received the update to Android 9. I will send you another an email with
issues which affect all phones, as we discussed.
probably post this on the forum as well, since I think it's in the
spirit of the community forum to discuss these problems openly. I look
forward to hearing back from you with some good news.
As you can see I removed the names of the people involved as I don't want them to become the subjects of any kind of harassment.
I limited the email to bugs I can was certain about. I know that many of you mentioned many other problems, but these are the ones I felt confident I could write about. If you have other bugs then you could always write about them in a reply to this post. Thanks
to everyone who has participated in the discussions about these issues and special
thanks to those who started these discussions (click the links above and like their posts!).
I sent this email on Sunday and haven't had a response yet, which to be honest I'm disappointed about but at least I know I'm not getting special treatment!
I remain hopeful that this email does find it's way into the hands of people who can make a difference.