Copy of email to HMD: Nokia 8 issues

2

Comments

  • Jivko Antonov
    Jivko Antonov ✭✭✭
    I'm not sure about Nokia 7.1 and OZO audio, but when installed it on Nokia 8 you have control of the mics and everything works, offcourse with some other bugs, because this camera app version is not intended to Nokia 8.

    BTW this camera app is not only for Nokia 7.1, all Nokia phones from 5 2017 to Nokia 8.1 are using the same app, but with different functions available. Only Nokia 7 Plus and Nokia 8 are using completely different app.
  • ignas
    ignas ✭✭✭
    Jivko Antonov said:
    I'm not sure about Nokia 7.1 and OZO audio, but when installed it on Nokia 8 you have control of the mics and everything works, offcourse with some other bugs, because this camera app version is not intended to Nokia 8.

    BTW this camera app is not only for Nokia 7.1, all Nokia phones from 5 2017 to Nokia 8.1 are using the same app, but with different functions available. Only Nokia 7 Plus and Nokia 8 are using completely different app.
    Can I get a link to what you've downloaded? I'd like to check it out myself. 
  • Jivko Antonov
    Jivko Antonov ✭✭✭
    91-9-1133-80

  • ignas
    ignas ✭✭✭
    Interesting, it definitely says OZO enabled. According to Wikipedia, it's available for the 7+, 6.1 and Sirocco, but only the last one is branded as having it. In any case it might have been implemented for one of those. 
  • madbilly
    madbilly Super User
    @Jivko Antonov i can never work out which camera app is for which phone or which Android version. How do you know?
  • Jivko Antonov
    Jivko Antonov ✭✭✭
    Because I have a friends with Nokia 5, 7plus, 7.1 and 8 :) Also in my country forum of Nokia I always ask about camera app version :) just to know if there is any progress of HMD.
  • user389
    user389 ✭✭✭✭
    Regarding the crackling OZO audio issue I now routinely delete a first 20 seconds 'dummy' video clip before recording the video I want to keep.
    Sometimes it's still like this August 2018 recording but now sadly often takes longer before it settles down. The sharp 'tics' scare @jumble when played on Chromecast and my old KEF loudspeakers:
    https://photos.app.goo.gl/1XPiXhhkz95WHmk56
    --
    Hans
  • potemkin
    potemkin ✭✭✭
    Jivko Antonov said:
    potemkin said:
    It lasts longer in my case and it's not too weak. It could be some kind of hardware problem after all, maybe we all have faulty microphones (or some other component) to certain extent. Wouldn't surprise me at all.
    I downloaded again the camera app from Nokia 7.1(Oreo version) and this crackling noises are missing. The sound is perfect. So the problem is again software.
    I downloaded Nokia 7.1 cam app too and crackling was also absent at first (obviously it was 'warmed up') but noises returned later. Since I'm getting crackling in all audio recording software (one friend also says she hears it at the beginning of our phone call conversations), if software related, the problem is with the main firmware, not at the camera app level.
    Anyway, after 10 days of trying it seems I've finally succeeded getting support to escalate this issue with their Research & Development department. Let's see what happens, if anything...
  • madbilly
    madbilly Super User
    edited March 2019
    Someone just reported crackling on the 9 PureView too: https://community.phones.nokia.com/discussion/comment/89085/#Comment_89085 - skip to 10minutes into that vid.

    @Dzep I suggest you contact support directly, your phone may need to be repaired or replaced:  https://www.nokia.com/phones/locale/support
    And if you're in the EU then you should be able to return it if you're within the 14 day cooling off period. Check the details of the retailer you bought it from.

    I don't think I have the crackling problem, I need to check my videos properly. However, when I turn the phone on I can hear 3 (I think) distinct clicks coming from the phone, but I don't know exactly where.
  • potemkin
    potemkin ✭✭✭
    madbilly said:
    Someone just reported crackling on the 9 PureView too: https://community.phones.nokia.com/discussion/comment/89085/#Comment_89085 - skip to 10minutes into that vid.
    Yes but different type of clicking/crackling. Sounds like scratching.
  • imchandu03
    imchandu03 ✭✭✭
    ignas said:
    imchandu03 said:
    Finally , today i sold my nokia 8 and bought Samsung A50, good bye for nokia and community, I will never ever buy any Nokia products in my life also i Never suggest anyone, thank u nokia for giving fake promises and worst pie and worst experiences , and those who helped in this community thanks for everyone, bye
    Can't blame you. Safe travels! Be sure to give us a visit sometime, see how we're doing :D
    I know you cant do anything much expect laughing, 
  • fcfcfc
    fcfcfc
    May i know whether nokia 8 can support exFAT format for SD card by software upgrade?
    I would like to add this suggestion to the email to HMD.
  • MrBelter
    MrBelter ✭✭✭✭
    fcfcfc said:
    May i know whether nokia 8 can support exFAT format for SD card by software upgrade?
    I would like to add this suggestion to the email to HMD.
    The only reason HMD don't use it is because they would have to pay Microsoft to use it.
  • fcfcfc
    fcfcfc
    <blockquote class="Quote">
    <div><a rel="nofollow">mrbelter</a> said:</div>
    <div><blockquote class="Quote">
    <div><a rel="nofollow">fcfcfc</a> said:</div>
    <div>May i know whether nokia 8 can support exFAT format for SD card by software upgrade?

    I would like to add this suggestion to the email to HMD.</div>
    </blockquote>The only reason HMD don't use it is because they would have to pay Microsoft to use it.
    </div>
    </blockquote>
    Reply from Nokia:

    <div><div><div>Thank you for taking the time to write to us at Nokia Mobile Care.</div><div>
    </div><div>We hope you are feeling well.</div></div></div><div>
    </div><div>Please keep in mind that due to the proprietary ownership rights of the exFat formatting technology, this feature is currently not available on any standard Android OS version. </div><div>
    </div><div>Currently, exFAT is supported in Windows XP and Windows Server 2003 with update KB955704, Windows Embedded CE 6.0, Windows Vista with Service Pack 1, Windows Server 2008, Windows 7, Windows 8, Windows Server 2008 R2 (except Windows Server 2008 Server Core), Windows 10, and Mac OS X starting from 10.6.5.</div><div>
    </div><div><div><div>If there is anything else you would like to know, feel free to contact us again here</div><div><span>
    </span></div></div></div>
  • MrBelter
    MrBelter ✭✭✭✭
    fcfcfc said:
    mrbelter said:

    fcfcfc said:
    May i know whether nokia 8 can support exFAT format for SD card by software upgrade?

    I would like to add this suggestion to the email to HMD.
    The only reason HMD don't use it is because they would have to pay Microsoft to use it.


    Reply from Nokia:

    Thank you for taking the time to write to us at Nokia Mobile Care.
    We hope you are feeling well.
    Please keep in mind that due to the proprietary ownership rights of the exFat formatting technology, this feature is currently not available on any standard Android OS version. 
    Currently, exFAT is supported in Windows XP and Windows Server 2003 with update KB955704, Windows Embedded CE 6.0, Windows Vista with Service Pack 1, Windows Server 2008, Windows 7, Windows 8, Windows Server 2008 R2 (except Windows Server 2008 Server Core), Windows 10, and Mac OS X starting from 10.6.5.
    If there is anything else you would like to know, feel free to contact us again here
    With HMD wanting to stay as true to vanilla Android as possible they will never use it i guess.
  • Jivko Antonov
    Jivko Antonov ✭✭✭
    I want to share the problems that Android Authority has with the new Nokia 9.

    This site is my favourite for news and reviews and I think they are very objective with all phones they test.

    This is maybe the only site that tells the truth about Nokia 9. And the truth hurts, Sarvikas...

    "The fingerprint readers on the OnePlus 6T, Huawei Mate 20 Pro, and Galaxy S10 are uneven at best. Unfortunately, HMD Global has found a new low. Of all the under-the-glass fingerprint readers I’ve tested, the Nokia 9 PureView’s is by far the worst. Training it is no problem, but the reader just won’t recognize your print after a half-dozen attempts. The worst part is the phone constantly asks you to press the display harder and harder. I practically broke the Gorilla Glass trying to get the phone to unlock."

    "Sorry, HMD, but you screwed this one up. The under-the-display fingerprint reader is unusable. If you buy this phone, you’ll do well to ignore it altogether and stick to a pattern, PIN, or password for now."

    "The 845 has valiantly powered the best phones of the last year. Qualcomm’s SoC is the beating heart of flagships such as the Galaxy S9, Xperia XZ3, OnePlus 6T, and Pixel 3. On benchmarks such as GeekBench, AnTuTu, and 3DMark, you’ll see that the Nokia 9 does well. In fact, it scored significantly higher than the Galaxy Note 9. That’s impressive. The reality of using the Nokia 9 doesn’t quite live up to these scores, however, and I blame the software. Even after HMD Global pushed a major system update, the Nokia 9 runs somewhat poorly — not all the time, mind you, but often enough to notice. Apps sometimes hang or crash completely. Some apps take too long to open, while others pop open in a blink. The camera, in particular, suffers consistently."

    "If I’m to complain about anything, it’s charging times. The phone simply takes too long to charge, particularly via Qi wireless chargers. Phones such as the Note 9 and Mate 20 Procharge significantly quicker when used with the same Qi charger."

    "I hate to say it, but the camera app stumbles badly. I’m talking the performance of the app itself. It’s painfully slow to open, like two to five seconds slow. I easily missed shots of my kids playing basketball because the camera app couldn’t get its act together."

    "The pain continues after the app is open. Like many camera apps, you can switch between shooting modes (photo, video, bokeh, time-lapse) by swiping the viewfinder from side to side. The process of doing this on the Nokia 9 is infuriatingly pokey. Then there are the app crashes and freezes. The camera app simply gave up and died at least a half dozen times."

    "Other phones suffer from some of these same issues. Considering the four-way partnership between HMD, Qualcomm, Light, and Zeiss, I had high expectations. Sadly, those expectations have been dashed.

    We’ve reached out to HMD to see if another software update is planned, perhaps something that can resolve some of these performance issues, and the company has said it’s looking into it. That’s not quite good enough for a $699 device."


    So, to me it sounds that Nokia 9 is a crap and this is fresh new flagship, and here we are crying for our old Nokia 8 to be perfect .It looks like Nokia 9 will be their biggest fall and will be busy to fix a lot of bugs.

    At this point I'm feeling happy with my Nokia 8 and the very stable February update :)

  • petrus
    petrus ✭✭✭✭
    @Jivko Antonov  Thank you for your honest review. 
  • potemkin
    potemkin ✭✭✭
    edited March 2019
    I read the whole review. It seems Nokia 9 has the same adaptive brightness implementation as our Nokia 8. Not good. And yes, low light photos still suck.
  • Jivko Antonov
    Jivko Antonov ✭✭✭
    potemkin said:
    I read the whole review. It seems Nokia 9 has the same adaptive brightness implementation as our Nokia 8. Not good. And yes, low light photos still suck.
    Actually with February update the adaptive brightness is perfect for me. I adjusted the slider according to my taste of how bright or dim to be the screen and it remembered.
    Really, I don't have any complaints.
  • potemkin
    potemkin ✭✭✭
    Good to know. I'm still waiting February update.
  • ignas
    ignas ✭✭✭
    Jivko Antonov said:

    Lol maybe my experience isn't that bad after all, at least my problems came after launch. 

    I'd need a lot of convincing before it seems like a better deal than getting a Note 9 or something.
  • madbilly
    madbilly Super User
    @Jivko Antonov yes there are definitely problems with the 9 PureView, but I don't think that will draw attention away from the 8; I think it will actually highlight the fact that HMD need to back up their slogan "just keeps getting better" with actions, on all phones.

    @petrus, that's not Jivko's review, it's a copy/paste from Android Authority.
  • petrus
    petrus ✭✭✭✭
    madbilly said:
    @Jivko Antonov yes there are definitely problems with the 9 PureView, but I don't think that will draw attention away from the 8; I think it will actually highlight the fact that HMD need to back up their slogan "just keeps getting better" with actions, on all phones.

    @petrus, that's not Jivko's review, it's a copy/paste from Android Authority.

    OK, then it has a different dimension. Thank you for notifying me. :)
  • jdan
    jdan ✭✭✭✭
    madbilly said:
    @Jivko Antonov yes there are definitely problems with the 9 PureView, but I don't think that will draw attention away from the 8
    See my comment: https://community.phones.nokia.com/discussion/comment/86200#Comment_86200
  • madbilly
    madbilly Super User
    In my experience there is no such thing as a "last" Nokia, only the most recent one ;)

    Just like pints :D
  • Jivko Antonov
    Jivko Antonov ✭✭✭
    https://www.apkmirror.com/apk/hmd-global/nokia-camera-new/nokia-camera-new-91-9-1133-80-release/
  • Jivko Antonov
    Jivko Antonov ✭✭✭
    https://www.apkmirror.com/apk/hmd-global/nokia-camera-new/nokia-camera-new-91-9-1133-80-release/
  • Jivko Antonov
    Jivko Antonov ✭✭✭
    This is the version

    https://www.apkmirror.com/apk/hmd-global/nokia-camera-new/nokia-camera-new-91-9-1133-80-release/

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