Copy of email to HMD: Nokia 8 issues

ignas

  

madbilly

Whilst I think those pics are funny, we might be unfair on @juho because he might not have a choice, he might not be responsible for the post-release maintenance and update of software, but as he seems to be the main company personality/spokesperson he ends up taking all the blame.

On the other hand, all of the discredit may be entirely fair and reasonable.

Who knows!

ignas

madbilly said:

Whilst I think those pics are funny, we might be unfair on @juho because he might not have a choice, he might not be responsible for the post-release maintenance and update of software, but as he seems to be the main company personality/spokesperson he ends up taking all the blame.

On the other hand, all of the discredit may be entirely fair and reasonable.

Who knows!

Nothing personal against him, but he is the face of current Nokia whether he likes it or not. He's the one bragging about all the phones running Pie, he's making all the promises. I know he's not running the company all by himself, but I don't really care because shouting at him on twitter is the only form of complaining that seems to matter in the least. Not even in the sense that he sees it (I'm sure they know all about it anyway), but that all others do too, because bad publicity is what can make a lot of difference in the end. 

petrus

@madbilly Please, was there any reaction from HMD?

madbilly

Hi @petrus!

Yes I got a reply a week after sending them the email:

Gracias Will! 

I will have a chat with [name removed] this week regarding the email you sent with a recap of what's going on in the community! 

I will keep you updated, thank you for all that information

Have a nice day!

But I've heard nothing since then, almost a month later. Not that I would expect a direct personal reply on these points, I will be happy enough if they are all fixed in good time.

Cheers

marsic

If I may cite this (seems to relate):

We'll make sure the next update will fix it! Scammer's honour!

madbilly

@marsic I'm guessing that's not really a quote from HMD right? It's sarcasm? Just checking

marsic

@madbilly that's what HMD support staff keep saying whenever you report problems to them. Try it, it'd be hilarious if it weren't tragic.

Edit: yeah, the last two words are my added "spicing", but the rest is already notorious "HMD cliche."

madbilly

Thanks @marsic, I thought I hadn't encountered that particular piece of HMD bot staff vocabulary yet.

petrus

@madbilly  Thank you. So let's see if something's going to happen.

MrBelter

The silence has become deafening hasn't it, i think I'd still hate my Nokia 8 now even if some celestial being came down to earth and gave it the perfect update, the damage has been done sadly.

potemkin

mrbelter said:

The silence has become deafening hasn't it, i think I'd still hate my Nokia 8 now even if some celestial being came down to earth and gave it the perfect update, the damage has been done sadly.

I wouldn't hate Nokia 8. I hate HMD Global.

MrBelter

potemkin said:

mrbelter said:

The silence has become deafening hasn't it, i think I'd still hate my Nokia 8 now even if some celestial being came down to earth and gave it the perfect update, the damage has been done sadly.

I wouldn't hate Nokia 8. I hate HMD Global.

Seems a bit harsh to hate the entire company, after all it was my choice to buy the Nokia 8. As i have said before the number of happy owners far outweighs the number of unhappy owners. Just look on here and it is always the same people expressing their views (which obviously included me). Most people don't give a toss what security patch or Android version they are on or when the last update was.

Out of the 4 people i know that actually use a Nokia 8 and using the methods shampoo and cosmetic companies use 75% of people agreed it is a great phone (based on a survey of 4)

Ho Po

Any answer to your email so far? Compass and dual SIM tray is really annoying!

potemkin

mrbelter said:

Seems a bit harsh to hate the entire company, after all it was my choice to buy the Nokia 8. As i have said before the number of happy owners far outweighs the number of unhappy owners. Just look on here and it is always the same people expressing their views (which obviously included me). Most people don't give a toss what security patch or Android version they are on or when the last update was.

Out of the 4 people i know that actually use a Nokia 8 and using the methods shampoo and cosmetic companies use 75% of people agreed it is a great phone (based on a survey of 4)

A lot of people bought these new Nokia phones because of "pure Android and timely updates" thing which seems to have worked only when HMD had up to 6 phones in their portfolio. Now it seems we were scammed. I'm sure there are lot of other people who don't express their views here and are not satisfied at all. I think lot of them moved on to another brand last year because of display and microphone issues and poor camera app. HMD is in for a real meltdown when time comes next autumn to update all those mid-rangers to Android Q. There will be a lot of angry customers.

Btw. those 4 people you know. They've decided to buy Nokia 8 on their own or because of your recommendation?

marsic

@potemkin i agree about the imminent meltdown, it's gonna be a delicious day when they'll implode due to incapable/insufficient human resources. Starting from the management and idiotic processes (or lack of), moronic focus on positive feedback while ignoring all the problems that people faced in their products and services, like a bunch of debilitated cretins... All those trust-annihilating "mistakes" killing background app services, sending data to China, etc...

OMG, it's deplorable... How is HMD still a thing?

potemkin

@marsic I would bet that silver-tongued Sarvikas even after the HMD's meltdown and bankruptcy would have no problems finding another big company to work for at C-level. I was always amazed how all those C-level buffoons were always welcomed with open arms in new companies even after they've run down their previous companies. It's mind boggling.

madbilly

@mrbelter, yes the silence is roaring louder than anything else. But we can't hate the child, only deplore the parents and circumstances that made the child the way it is. Anyway I certainly don't hate my 8 nor HMD, especially not individual staff. I disagree with marsic that I want the company to implode, to fail - where would we be? What about all the people who would lose their jobs? Redundancy and job-seeking are not nice things for people go through, though I agree with @potemkin that the big wigs will almost certainly easily find other jobs; cream is not the only thing which always floats to the top, other things float too.

@""Ho Po" only the acknowledgement email I got which I quoted above, nothing more.

@potemkin I believe it may even have been @mrbelter's own money which bought all four phones!