As you may know, when I was in Barcelona I
mentioned to HMD people several times about the various issues with our phones and the many suggestions we have for improvements. I was asked to send an email to HMD about it, which I decided to write partly as a document you can find attached. Here's the email I wrote:
Hello [name removed],
As we discussed in Barcelona,
I've compiled a sample list of all the issues and suggestions for
improvement which I gathered from people before I came to Barcelona,
please find it attached. I had hoped to be able to discuss these with
someone in Barcelona but as you know it appeared that the right person
was not present, or if they were they were too busy. In any case, you
asked me to send you the list for you to discuss and share internally. I
hope that these issues/suggestions can find their way to the right
people in the various parts of HMD and your supplier partners and that
the issues get fixed and the suggestions considered and hopefully
implemented in the next months.
As I mentioned
before, I think that engaging with the community is essential for HMD to
promote the "just keeps getting better" message. Considering that all
of these issues are raised in the community forum it's unsurprisingly
difficult for people to understand why HMD apparently do nothing to
address them. I think that in some cases it could be beneficial for some
people from HMD, e.g. product managers, or technical support, to join
in some of the conversations. I hope that HMD can do this.
As before, I'll probably post this on the forum when I get chance.
If you've any followup questions please give me a call.
As you can see I removed the name of the person I contacted as I don't want them to become the subject of any kind of harassment.
Thanks to everyone who has
participated in the discussions about these issues, special thanks to those who
started these discussions and extra special credit to community members @navs
shrestha and @wyk
for helping me
compile this list. We could not cover all phones nor all issues, so if you have an issue which is not included then you can post about it below.
I sent this email on Monday and haven't
had a response yet, which to be honest I'm disappointed about but at
least I know I'm not getting special treatment!
I remain hopeful that this email does find it's way into the hands of people who can make a difference.