Public statement needed here in the forum about the data leaks

Hi team HMD, I'm sure you're all aware of the news that's breaking about your Android phones sending personal data to domains in China.

Public statement needed here in the forum about the data leaks

madbilly madbilly
✭✭✭✭✭  /  edited March 22
Hi team HMD,

I'm sure you're all aware of the news that's breaking about your Android phones sending personal data to domains in China. How you handle this and keep your customers and community up to date will be a big test - it could make or break the company.

I'm strong advocate of transparency and openness, I believe it is the best way to earn trust. HMD desperately need to regain some trust in the wake of this news.

I think you would all feel the same in our shoes and many of you may do, since you probably all use HMD's Nokia phones on a daily basis. Maybe your family do too.

Even if you're not as concerned as we are about the data leaks I know that you're all serious about rebuilding the Nokia phones business and bringing the brand back to the world. I'm sure the last thing you want to do is damage the reputation of the brand, so you need to do all you can avoid further damage being done by being silent.

I strongly recommend that you make a public statement here on the community forum to show the members here that you respect their concerns and take them seriously. If you don't do this then you'll struggle to regain trust.

Thanks for reading :)

Comments

  • Khaa Leel Khaa Leel
    ✭✭  / 
    Dear @madbilly it's available, and it's full of sh*t.
    Sorruly for the word
  • madbilly madbilly
    ✭✭✭✭✭  /  edited March 22
    Thanks @Muser :)

    However, it really should be posted as an announcement on the forum homepage too. I remember that @Pekka rantala said he wants the community forum to be the "living room" of Nokia phones - where you chat with your friends, even family. @edo, @maria.03 , @TommiS , @Francesco Bacchini and @EnjoyLogy were there, I'm sure they'll remember.

    Surely if something like this happens, which will upset your family and friends, then you would explain to them directly, not leave them to discover the explanation pinned to the front door.

    That's how I feel anyway.
  • Muser Muser
    ✭✭✭  / 
    Khaa Leel said:
    Dear @madbilly it's available, and it's full of sh*t.
    Sorruly for the word
    Which part do you disagree with?
  • TommiS TommiS
    ✭✭  / 
    I agree, there should be official topic for this and possibility to consumers and community members to ask questions about it, if they feel unsecure. But is there really anybody who has the knowledge and permission to chat and aswer without someone from "higher" giving authorization to every word written ? I feel that's a problem.

    Personally i'am not too worried about these news, i feel like i don't have anything to spy for. That's not the correct way to think about this but that's how i feel. I have never felt Android very secure and safe so i'am always expecting things like this to happen. 

    The idea of your personal phone sending data to China, Singapore, Google, Huawei is disgusting. But if there is a real reason for that, like activating warranty ? I feel it's OK ?
    I'am much more worried about Google Photos and services like that where Google trains its AI for free with our pictures.

    I think the signs from community are clear though, we need more staff here who has authorization to interact with members in different situations.


  • madbilly madbilly
    ✭✭✭✭✭  / 
    Good idea @TommiS, some Q&A here on the forum on this subject would be very valuable.

    More widely, you're right that we need more interaction here with HMD staff members, otherwise it's not like a living room, it's like a pub where the barman never speaks.
  • madbilly madbilly
    ✭✭✭✭✭  / 
    @HMD_Laura Thanks for posting the announcement in the forum which links to the privacy info page on your website.

    Where I'd like to get to is that all announcements which get made via any digital media are replicated or linked to here in the forum. That might sound crazy to many at HMD, but to really make this the living room, this place should be the only place we need to come to. In my experience in other online communities this is the case, and when it isn't, the community feels let down. I hope you agree and can influence your colleagues to start working towards this.

    Cheers :smiley:
  • todesurteil todesurteil
    ✭✭✭  / 
    I agree @madbilly. But reading some other threads it seems some people have lost their trust, I might be wrong. On another thread I suggested a independent authority or body of some kind to investigate the matter and report on the matter and give feedback on their findings inspecting the server the data was sent to, investigate who had access to the info on the server and who had access to the server in question. What do you think? Would that put your mind at ease if HMD appointed such a independent team of specialists to investigate? Would like to hear or rather read your opinion. Pardon if my question is off-topic in this thread. 
  • madbilly madbilly
    ✭✭✭✭✭  /  edited March 23
    @todesurteil you're right, I think that could work. However, there's a risk that if HMD appoint them then they won't be believed.

    I think what is more likely is that a data protection authority (the Finnish one already said it was investigating) will be the independent body, but the objective would be prosecution and HMD will probably react by fighting against it and arguing that the data leaks were not "personally identifiable" (as they say in the page linked by Laura). I personally don't think they would win that argument and they would be better off just cooperating fully and admitting fault.

    I think their reaction will be what helps them regain trust, or causes them to lose even more - they have to choose wisely.
  • todesurteil todesurteil
    ✭✭✭  / 
    You are making some good points there @madbilly. As we know these types of investigations by government departments take months if not years to complete and to publish their findings due to all the red tape and channels that have to be followed if I'm not mistaken, don't know the processes the above mentioned authority will have to go through to be honest just my experience in seeing such processes in my country. 

    There for I would think a independent authority of specialists given access by Nokia to investigate might be quicker to investigate the matter. But as you've mentioned might not be as effective in this case as people might not believe the report/findings/results. 

    Thanx for your reply. 
  • madbilly madbilly
    ✭✭✭✭✭  / 
    Yes, there are pros and cons to each @todesurteil.

    HMD say they do quality audits, so one thing they could do is get a third party to do these for them: https://www.nokia.com/phones/en_int/data-collection-tech-details

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