Hello everyone, I am new to this forum. I purchased the Nokia 6.1 a couple of days ago. I am happy with it except for one problem.
Hello everyone, I am new to this forum. I purchased the Nokia 6.1 a couple of days ago. I am happy with it except for one problem. Okay, so this post is gonna be a bit long because I want to mention the necessary details incase it helps to solve the issue better. I'll divide the post in parts to make it more readable.
I have 2 SIM Cards, one is by JIO and another by TATA DOCOMO. I use the JIO SIM as prefered SIM for Data, Calling and SMS. When I put the JIO SIM in SIM Slot 1 and start the phone, it works uptil I turn off Data. Once I turn off Data and let the phone sit for a few mins, the next time I turn on Data the phone doesn't latch onto 4G connection and I don't get internet connection. Also, I cannot place any calls via the same SIM. When I try to place a call, I get a popup saying "Mobile network not available". Although I can receive calls for some reason.
While trying to find the cause of the issue I found out that when the problem occurs, the APN settings are automatically deleted from settings. If I try to manually add APN Profile with the correct values and try to save it, the profile doesn't get saved at all. Also, resetting the APN does nothing.
What I have tried so far:
I tried resetting the network but the problem persists.
Just to be sure, I check whether the phone supports the Frequency Bands required by my Carrier JIO. And yes, it does. JIO works on Band 3, 5 and 40 and the phone supports these bands.
I contacted the Nokia customer service as well. They asked me to follow some steps to verify Network Settings which I had already checked. And asked me to factory reset, which I have done now and it didn't fix anything. They also asked me to contact the network operator, citing that they will help me better. So I went and got a replacement SIM from my Carrier today and the same problem occurs with this new SIM.
Furthermore, I tried my friend's Idea 4G SIM in SIM Slot 1. After turning off Data and letting the phone sit for a while, the phone couldn't latch onto 4G. At least now I guess we can conclude that the problem is not with the carrier.
1. Restarting the phone.
2. Deactivate the SIM via Settings>Network & Internet>SIM Cards. This revives the Data and Calling capability and restores the necessary APN settings. But its such a hassle to do this every time it happens.
These 2 solutions fix it only until I turn off Data again. And then the problem returns.
3.Surprisingly when I put the JIO SIM in SIM Slot 2, it worked flawlessly for a day of testing. I tried to replicate the bug multiple times but couldn't with SIM Slot 2. Now this kind of is a semi-permanent fix. But I don't wanna settle for it considering that Mobile Networks in India are moving onto 4G VOLTE service. And very soon I might have to use 4G VOLTE enabled SIM Cards without 2G/3G support like JIO in both my SIM Slots.
I would be so grateful to any ADMIN or Moderator who forwards this issue to the Developers. If there is a solution to this issue please help me out here. If there is anyone facing the same issue then please post here and let us all know.
My network settings:
Under Settings>Network & Internet>Mobile Network, my network setting for the JIO SIM are set to:
-Enhanced 4G LTE Mode- Enabled.
-Preferred network type- 4G
-Automatically select network- Enabled (I did try with this setting disabled and selecting JIO manually but that didn't solve it)
-Access point names (APN)- Had all the default settings from JIO.
It looks like you're new here. If you want to get involved, click one of these buttons!