Scratch of strange type on Nokia 7+ screen

At 04.06.2018. i buy two Nokia phones (Nokia 8 and Nokia 7 plus) and your 7+ product say it have Gorrila glass 3.

Scratch of strange type on Nokia 7+ screen

Swabo Swabo
 /  edited June 2018
At 04.06.2018. i buy two Nokia phones (Nokia 8 and Nokia 7 plus) and your 7+ product say it have Gorrila glass 3.
I buy two Nokia becouse long time ago was my favorite mobile, and i say "give them a new chance"
Before 2 days on my screen 7+ (down left corner of screen) i notice some sceetches, so i dont belive this screen have gorilla glass 3.
(scratch of strange type, as some of the screen brushed with ash paper.)

Comments

  • ice_man ice_man
     /  edited July 2018

     same problem here, I'm very disappointed

    my display cracked because of an easy droppp from my trousers pocket as high as the chair....

    and it's already full of deep scratches just because I kept it in the same pocket as my home keys

    never happended before, using smartphones since 2010

  • Swabo Swabo
     /  edited July 2018
    This was my last chance to Nokia, i was think this one will be perfect choice but iam big disapoint.
    I got iphone 4, iphone 5, huawei 8 lite, and all use like this Nokia7+ and noone of them scretch like this one.
  • ice_man ice_man
     /  edited July 2018

     I think we should threaten Nokia via it's offical social webpages of make thi public on technology wesites and communities, (the same they offer free mobiles to have reviews)

  • Alexn7plus Alexn7plus
     /  edited July 2018
    Hi,
    If you have any doubts regarding scratch resistance check the following video. According to the results, is definitely gorilla glass 3.

    https://youtu.be/0IoEuuyciVs
  • ice_man ice_man
     /  edited July 2018

     as for the acknowledged issue about the touch being unresponsive....

    the issue does not involve 100% units

    My bet is there is a considerable percentage of defective glasses

    Of course those used for online scratch testes were optimal quality units, but not all the customers have been that lucky

    the very same way you won't find any official test showing the touch screen freezing

    .

    But customers are here complaning and I think it's a stupid move from Nokia to ignore them

    expecially as far as company such as Xiaomi are improving their quality (expecially the camera) that much, and are now officially selling in western countries...

    .

    The way Nokia will face customer issue will make the difference for the brand future

  • Alexn7plus Alexn7plus
     /  edited July 2018
    ice_man
    I think the topic here is about scratches not cracked screens. I also noticed some scratches on my screen and I've made the research. Screens here a really cggs3, but I'll buy a protecting layer. In your case, with a cracked screen or some screen issues, I think warranty should cover that.
  • ice_man ice_man
     / 

     I have both

    cracks in the corner after a fall from the trousers pocket white sitting at the dining table (max 60cm highness)

    and the scratches

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