Audio crash when call with earplugs

When i try to call someone with eaplugs on my nokia 8 sirocco, audio just crash : No sound on any application with or without earplugs.

Audio crash when call with earplugs

When i try to call someone with eaplugs on my nokia 8 sirocco, audio just crash :
No sound on any application with or without earplugs. No sound if i call someone, i just need to restart the phone to correct this and not to use earplugs to make a call.
Does anyone got this problem or know how to correct it  Need to replace earplugs  To repair the phone 
A last precision  my phone runs android pie. 

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