Fingerprint sensor is not responsive and overheating

All of a sudden the fingerprint sensor turned unresponsive (no vibrations or anything when touched, does not scan at all) and the phone overheats in that area where the scanner is.

Fingerprint sensor is not responsive and overheating

Katerina Samarina Katerina Samarina
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All of a sudden the fingerprint sensor turned unresponsive (no vibrations or anything when touched, does not scan at all) and the phone overheats in that area where the scanner is. It completely drains up the battery within a day. Tried resetting the phone with no luck. Is this SW/HW problem? Any idea is there a chance to fix it?
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Comments

  • jdi000 jdi000
    ✭✭✭  / 
    All of a sudden the fingerprint sensor turned unresponsive (no vibrations or anything when touched, does not scan at all) and the phone overheats in that area where the scanner is. It completely drains up the battery within a day. Tried resetting the phone with no luck. Is this SW/HW problem? Any idea is there a chance to fix it?
    Hello

    I would contact support and send the phone in for evaluation.

    Regards

    Jason
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